Anchal Udani HCOM 100 Mr. Evanoski March 9, 2011
Nonverbal Communication 2
Nonverbal communication is the act of giving or exchanging information without using any spoken words. In other words, nonverbal communication is anything but words. According to bizmove.com, “People tend to believe actions more than words.” Movies first started without any audio, so the actors and actresses had to use different types of nonverbal communication to convey messages to their audiences, for example, Charlie Chaplin movies. Nonverbal communication plays an important role in the business world, especially now in today’s globalized economy. Nonverbal ways of communication include facial expression, gestures, touch, paralinguistics, body language, eye contact, and appearance. Facial expressions play a big role in nonverbal communication. Facial expressions are also used to emphasize specific words or phrases when people are talking. According to Susan Heathfield, “No matter your position at work, improving your skill in interpreting nonverbal communication will add to your ability to share meaning with another person” (Heathfield). Expressions such as a smile, a yawn, and a frown all tells a message. When people are having a conversation, the two people would usually exchange expressions. Most of the expressions convey the same messages to the recipient that might be from another culture. In a business world, when an employer is looking for someone to hire, the employer would usually see how the future employee reacts in various situations. Many Asian cultures try not to use facial expressions very often. In general, too much smiling is not good and is shown as shallowness. Gestures are the next important role in nonverbal communication. Gestures, just like facial expressions, tell a lot of things about a person. According to Kendra Cherry, “Deliberate
Nonverbal Communication 3...