Unit 4 Assignment Nonverbal Communication
People watching is very entertaining, you can learn a great deal about how people act, dress and interact in their environment. I choose to observe the nonverbal codes and messages of strangers in a customer service waiting room near my job. This section of my building create identification cards for eligible military member, their dependents, and contractors. Similar to the DMV, they are always very busy. My observation period was during their busiest hours, 9:00am-9:30 am. The customer service ID card section is pretty well lit. The furniture is nice, the chairs are closely arranged, causing people to sit very close to each other. There are plants and wall décor, making the space look professional. Although the place itself seems friendly and welcoming, due to the amount of people waiting to be serviced during this busy time, when I first walk in, from the looks on everyone’s face, it doesn’t seem like a place I want to be. I later learn this is because of the long wait. The people in the room don’t really talk to each other very much. The technicians however greet the customers very energetically and professionally as do the customers to the technicians. When I observed groups of two or people together, from the nurturing mom and her kids, to the couples holding hands or sitting closely together, their nonverbal messages give me clues about the dynamics of their relationship. I can even tell that the elderly women is being assisted by her daughter or close relative opposed an aid/worker, this is due to soft and nurturing way they are with each other as well as the familiar look and mannerism they display. Being that this is taking place in a military workplace, I see the military culture and professionalism present. A Colonel walks in and all the military personnel stand to attention. Typical of the American culture, there is not a lot a touching going on between the strangers in the room, and everyone tried to give...
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