Non Verbal Communication

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The Non Verbal Communication
Communication is the transfer of information from one person to another which could be in the forms of written, oral or non verbal communication. The Non verbal communication plays in important role in defining the status of relationship between the employee and employer. Often the message conveyed in a non verbal communication is in the forms of gestures and action of the individual. There is a lot of information that are conveyed in between lines that a manager needs to understand to capitalise productivity of the employee. Basic understanding shows there are few facets that can be seen in a non verbal communications. G.W. Porter divides non verbal communication to four categories. There are physical, aesthetic, signs and symbolic.

Physical is a personal type of communications. It includes facial expressions, tone of voice, sense of touch, sense of smell and body motions. An employer and manager ability to utilise the non verbal communication to understand if the employee understands the command or instruction given. The physical personal reaction provides signal and cues to communicate the firms’ interest and agendas to the employees and vice versa. These gestures are important aspect of our lives. Most of the gestures of expressing ourselves are often unconscious. However, the meaning of each reaction can be very different across cultures, education and income level. Most gestures made by employees will send a message to the employer as a acceptance stanza. Some people can also be aesthetic is the way they communicate. These individual are creative in expressing their inner thoughts and ideas. This is interestingly a dimension creative level. An employee will try to express their joy, frustration, anger, happiness, gratitude through playing instrumental music, dancing, painting, sculpturing and sports. A manager need to be sensitive to the needs of the employees to allow the creativity of these employees are penetrated in the firms outlook vision in future. The third category is usage of signs in non verbal communications. This is the mechanical type of communication which includes use of signal flags, the 21-gun salute, horns and siren. Most of us have came across of giving way when there is ambulance siren on the road. The ambulance siren conveys a message of emergency. The 21-gun salute given to deceased serviceman are seen as recognition of service to society. Apart from these the Porter also includes symbolic as the forth category of non verbal communication. Symbolic attributes towards the usage of religious idols, social status or ego boasting symbols. The most notable is the physical method of non verbal communication. The non verbal communication is used by the manager to function effectively as a leader and to understand projection of a good attitude and emotion by team members. Apparently everyone needs personal approval, growth, achievement and recognition and these are met positively. There are few features associated with non verbal communications. Argyle and his associates divides non verbal communication into static features and dynamic features. Static features includes distance, orientation, posture and physical contact. In a non verbal communication that attributes the distance a person stands in a communication defines the closeness of the relationships. These attributes often came as a surprise as the quality level of communication between both employee and employer. Often in a friendly unit the team members will be closely engage and exchange views with the other member of the unit. Nevertheless certain culture this attributes with a distance of exchange view with an employer often far away as to acknowledge the status of the employer. Meanwhile static features of orientation are about presenting oneself in various ways. The way a person sits whether facing each other during a exchange or turning back during the exchange The other static feature of non...
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