What are the Macro and Micro problems in the case?
High employee expenses
Low employee moral
No HR as a strategic function
Badly negotiated Union Contracts
No established recruitment processes
No job descriptions to measure job output and performance. (7)
History of organized resistance by the Union and train crews ii)
Nepotism and Featherbedding
No upper management “buy-In”
obsolete HR policies, practices and procedures
No defined recruitment process
Bad contract language
What are the causes of the problems?
Lack of management support
Resistance to change in culture
No Professional HR resources
Undefined managerial duties and authority
Policies that allow nepotism, featherbedding, and other inappropriate procedures vi)
Large expenses due to nepotism and featherbedding
What are the systems affected in the case?
The current structure is affected with an HR component needed. ii)
An income decrease to reduce expenses affects some individual’s expectations of extra income. (2)
The practice of featherbedding to actively provide job for family(Nepotism), (3)
Current culture unwilling to change
Current culture is very depictive of employee moral
Employee resistance to change in anticipated income.
By contract, Clerks are not allowed to work alongside radio communications and train crews. (2)
Clerk are predominantly women
Telephone operators are predominantly men
Telephone operators are not required to learn Morse code. (5)
Telephone operators only replace Telephone operators
Clerks only replace clerks.
Dave’s promotion from chief dispatcher to communications manager. (2)
He now supervises unionized clerks and telegraph operaters. (3)
His is tasked to reduce expenses in day to day operations. (4)
He needs to improve employee moral
Please join StudyMode to read the full document