Newspaper Article - Review (the Iconic)

Topics: Customer, Good, The Delivery Pages: 1 (422 words) Published: May 23, 2013
Free shipping and free returns isn’t an easy promise to make, but The Iconic has managed to grasp the attention of many with promises of high standards, such as these. The Iconic is a famous Australian online store that has been recommended and appreciated by many, but some say negative points about the efficiency of the service. The general layout of the website is eye-catching and easily navigable. Three separate tabs, women’s, men and kids are separated and narrow down to different type of attire giving the customer an easy route to finding the product easily and efficiently. Who doesn’t love a good guarantee? The website claims to give free shipping for items over 20 dollars and 100 day return policy. It also states that if you live in Sydney your product may be delivered in 3 hours. These guarantees may seem ‘too good to be true’ but are 100% legitimate, but like everything that is ‘too good to be true’ it has a catch, or conditions rather. 3 hour delivery is only possible between hours 7am to 6pm and cost a 10 dollar fee. Giving personal details online is a huge risk after thinking about the potential consequences, but The Iconic uses the latest secure banking technology, with VeriSign and NAB Secure. Their encryption is of industry standard which guarantees that your information is safe and secure. They also use well-known payment methods such as MasterCard, AMEX and PayPal, to suit and assure everyone’s needs. Customers are assured knowing that they are covered by consumer guarantees under the Australian Consumer Law which cannot be excluded. The returning or refunding of goods must be due to faulty or damaged wear and cannot expect refunds for a change of mind. If a good is to be returned it must be with all included parts and consist of all transaction paper work and proof. Goods may be returned if they do not match the claims and promises or when they fail to meet the consumer guarantees. After the repairing or replacement of your good, you will...
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