The New Year’s Eve Crisis
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LETTER OF TRANSMITTAL
To Mr. Mike Valenti, Michael’s Homestyle Pasta, Connecticut.
Subject: Report for action to be taken in the wake of salmonella contamination Based on the request of MHP, a report on the way forward to deal with salmonella contaminated pasta shells has been prepared. It contains analysis of the current situation, options available, their evaluation and the recommendation. It is recommended that MHP inform the chain of restaurants about contamination and ensure that cooking temperature is maintained sufficiently high in order to remove it.
With regards, xxxx yyyy zzz December-31, 2001
EXECUTIVE SUMMARY
The quality assurance manager in Southern reported that several consignments sent to prime customers were contaminated with salmonella. Majority of them are in the restaurants now, on New Year’s Eve. Mike has to decide if restaurants can be asked to cook pasta shells at higher temperature or to withdraw it from restaurants or to believe their standards and do nothing. The decision has to be made keeping in mind safety of people, legal liabilities of company, and its business interests. MHP is recommended to inform restaurant chain about contamination and ensure that they cook pasta shells at sufficiently high temperature. [Words: 100]
TABLE OF CONTENTS
Executive Summary …………………………………………………………… Situation Analysis …………….………………………….………………….. The Problem ……………..……………………………………………………. Options ………………………………………………………………………… Criteria for Evaluation ………………………………………………………… Evaluation of Options …………………………………………………………. The Recommendation ………………………….……………………………… Action Plan……………………………………………….……………………. 1 4 6 5 6 7 8 9
SITUATION ANALYSIS
Mike Valenti-owned-MHP’s growth from a small business operating from his father’s bakery premises in 1990 to a company with sales of $17 million is noteworthy. He has