New Performance Management System at the Local Government Service Commission

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Implementing a new Performance Management System at the

Local Government Service Commission

in line with the PRB Report, 2003.

G. Veeramah-Ramasawmy

This dissertation is submitted in partial fulfilment of the requirements for the degree of B.S.C (Hons.) Business Studies with specialization in Human Resource Management.

University of Mauritius

Faculty of Law and Management

DECEMBER 2003

CONTENTS

|List of Figures |iv | |List of Tables |v | |List of Abbreviations |vi | |Abstract |vii | |Acknowledgement |viii | |INTRODUCTION |1 | |1.1 Objectives of the project |1 | |1.2 Overview of the project |1 | |PERFORMANCE MANAGEMENT |3 | |2.1 Definition of Performance Management |5 | |2.2 The aim of Performance Management |7 | |2.3 The philosophy of Performance Management |7 | |2.4 The Performance Management Process |8 | |2.5 Performance Management – The practical side |9 | |2.6 Methods of appraising performance |11 | |2.7 Ethical considerations |11 | |2.8 Benefits and drawbacks of a Performance Management System |12 | |ORGANISATIONAL BACKGROUND |13 | |3.1 The Local Government Service Commission |13 | |3.2 The existing method of appraising Performance at the LGSC |14 | |RESEARCH METHODOLOGY |16 | |4.1 Defining the problem and research objectives |16 | |4.2 Determination of Research Design |17 | |4.3 Determination of data collection method |17 | |4.4 Designing data collection forms |18 | |4.5 Designing the sample and collection of data |18 | |4.6 Presenting and analysis of the findings |18 | |4.7 Limitations of the...
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