Negotiation and Decision Making
Dr. Jim Marion
International Business Strategy 544
May 4, 2013
Communication is one of the most important parts of all human life. People communicate to maintain relationships, complete tasks, exchange information and manage numerous tasks. Although this is a simple definition, when we think about how we may communicate the subject becomes a lot more complex. That being said, communication is not always easy and can cause undue stress and conflict when problems prevent communication from reaching full potential. It is an ongoing process involving an exchange of information and meanings between senders and receivers, both knowingly and unknowingly; you are simultaneously sending and receiving messages and also communicating internally.
Verbal and Non Verbal Communication Barriers
Verbal Communication is critical for success in any organization. Important communication outcomes involved in verbal communication include influencing task performance which encourages employees to complete tasks that lead to meeting organizational goals. Linking plans and actions is done by connecting the “talking about” and “doing” stages within the organization. Making effective decisions is much more likely and possible when relevant information is communicated clearly to all involved. Enhancing effective working relationships is done by helping people relate with others; communication enables them to resolve conflicts productively. Assisting in problem-solving for work groups is accomplished through effective group communication. Nonverbal communication is the process of using wordless messages to generate meaning. For example Dress for Success exemplifies the importance of nonverbal communication such as clothing, physical appearance, body movement, facial expression (Hill, 2009). All these nonverbal codes strongly influence the way other people perceive us. Indeed when we are not certain about another person’s feelings or our feeling about him or her, we may rely far more on nonverbal cues and less on the words that are used (F.J, 1999).
Communicating across cultures is challenging. Each culture has set rules that it abides with. And while some of a culture's knowledge, rules, beliefs, values, phobias, and anxieties are taught explicitly, most of the information is absorbed subconsciously. The challenge for multinational communication has never been greater. Worldwide business organizations have discovered that intercultural communication is a subject of importance—not just because of increased globalization, but also because their domestic workforce is growing more and more diverse, ethnically and culturally. The determining factor may not be the degree of industrialization, but rather whether the country falls into a high-context or low-context culture. High-context cultures leave much of the message unspecified, to be understood through context, nonverbal cues, and between-the-lines interpretation of what is actually said. By contrast, low-context cultures expect messages to be explicit and specific. Some cultures think of time sequentially, as a linear commodity to "spend," "save," or "waste." Other cultures view time synchronically, as a constant flow to be experienced in the moment, and as a force that cannot be contained or controlled. It is also true that cultural approaches to time or communication are not always applied in good faith, but may serve a variety of motives (Lebaron, 2003) . In sequential cultures (like North America) businesspeople give full attention to one agenda item after another. This viewpoint influences how organizations approach deadlines, strategic thinking, investments, developing talent from within, and the concept of "long-term" planning. In international business practices, reason and...