P.O. Box 1988
Date:February 10, 2011
To:Gregory S. Forest, President
Vice President, Human Resources
Subject: Success for Phoenix Advertising
Here at Phoenix Advertising we employ over 100 employees in Charlotte, NC, Roanoke, VA, and Harrisburg, PA. We are an up and coming advertising firm on the East Coast. We offer top graphic designers who bring artist’s creations to life to promote the companies of our clients.
The mission of Phoenix Advertising is to provide results-oriented advertising, public relations, and marketing designed to meet our client’s objectives by providing strong advertising concepts and excelling at customer service. We desire to measure success for our clients through awareness, increased sales, or other criteria mutually agreed upon between agency and the clients. All branches of the Phoenix Advertising company should abide by this statement daily. We are a team and each branch’s success is vital to the overall success of this entire company.
Recently four clients have complained about the advertising work at one of our Roanoke branch. Our clients are top priority at each company. As a company, we are to provide the highest standards of quality and efficiency where service, creativity, reliability and integrity are hallmarks of every aspect of our work.
In an attempt to increase revenues, the branch is accepting new clients without evaluation the effects of the new accounts on the current project workload. As a result, many of our employees on salary are being required to work longer hours without notice or compensation. The agency’s accounts are overseen by Whitney Bremby. Each branch has a human resource representative that is responsible for accepting and assigning new accounts. Phoenix Advertising is an up and coming company and it is not beneficial to turn away possible clients.
Overtime is not required by salaried employees, but...