1. Eric Brinker of JetBlue noted that the database developed during the crisis had not been needed before since the company had never experienced a meltdown. What are the risks and benefits associated with this approach to IT planning? Provide some examples of each. Answer:
In one hand, there are a lot of risk associates with the approach of an IT planning. For instance, in order to make an IT planning a company may need plenty of well-trained employee which require higher pay. Thus, the risk of cost increment may be presence. Moving on, with the well-trained employee required, a company need to face the trouble of finding such employee to hire. On the other hand, there is a lot of benefit of IT planning. One of them including accuracy of information recorded. Every data is specifically recorded as precise as it is. Thus, efficiency and accuracy in an organization achieved besides attaining customer’s trust and loyalty.
2. With hindsight, we now know that the decision made by Eric Raffin of the VA not to fail over to the Denver site was the correct one. However, it involved failing to follow established backup procedures. With the information he had at the time, what other alternatives could he have considered? Develop at least two of them. Answer:
The other factor that could have been considered is interaction between higher level manager with its co-worker or subordinate. This help to eliminate minor even major misconception in a unit. For instance, a meeting should be held more frequent. Other than that, maintenance on software, hardware or any form of appliances should be done regularly so any form of break down won’t occur.
3. A small, undocumented change resulted in the collapse of the VA system, largely because of the high interrelationship between its applications. What is the positive side of this high degree of interconnection, and how does this benefit patient? Provide examples from the case to justify your answer.
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