Nature of Communication

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Organizational Communication for Survival: Making Work, Work. Richmond, McCroskey, & McCroskey (2005).


Regardless of the type of organization, communication is the element that maintains and sustains relationships in it. What person A says to person B not only can have an impact on those two people but, since organizations are systems, it also can have a meaningful impact on the total system. Your communication with your co-workers and supervisors in the organization will be a major determinant of how satisfied you are with your work, and how satisfied others are with your work. For example, in one organization where we worked, there was a very gossipy, control-oriented person who would subtly let others know what he/she thought of his/her co-workers. Eventually, this type of communication made it impossible for others to work with this individual. When asked to work with this person, others would find excuses not to or would become "ill" when the time to do the work rolled around. This, of course, had a negative impact on the work of the total unit. The communication behavior of individual employees plays a more significant role in organizational life than some think. Organizational communication is central to organization success. MYTHS AND MISCONCEPTIONS ABOUT COMMUNICATION IN ORGANIZATIONS Only a small proportion of the people in most organizations have ever engaged in serious study of how the process of communication works. Communication is one of those things we deal with every day, so most of us assume we know quite a bit about it. Although that assumption often is correct, most of us also know some things about communication because they are just "common sense." Unfortunately, some things that are "common sense" are just plain wrong. Before we turn our attention to some of the basic facts about communication in organizations, and some advice on how to deal with those realities, we need to look at some of...
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