Developing effective communication in health and social care
Introduction In this report I will examine and explain effective communication by looking at the role of effective communication and interpersonal interaction in health and social care context, theories of communication, methods of communication (verbal, non-verbal and written communication), communication cycle, what is effective communication, formal and informal communication, differences between language and culture. Communication between people enables us to exchange ideas and information, but it involves much more than simply passing on information to others. Communication helps people to feel safe, to form relationships and develop self-esteem. Poor communication can make an individual feel vulnerable, inferior and emotionally threatened. Effective communication helps us understand a person or situation, enables us to resolve differences, build trust and respect and create an warm environment. The effective communication helps us improving communication skills in everyday live, business, relationships, but also in health and social care context. Learning and understanding the effective communication skills the people can better connect with the family members, friends, co-workers (by improving teamwork), people looked after in care homes. What is effective communication Effective communication combines a set of skills including verbal and non-verbal communication, attentive listening, the ability to manage stress, the capacity to recognize and understand your own emotions and those of the person you are communicating with . Effective communication is about more than exchanging information. It requires also understanding the emotion behind the information. It enables us to communicate even negative or difficult messages without creating conflict or destroying trust. Effective communication-Methods of communication Verbal communication The basis of communication is the interaction between people. Verbal communication is the main way for people to communicate face to face. The components of the verbal communication are: sounds, words, speaking and language. Only people can put meaning into words; words alone have no meaning. As meaning is an assigned to words, language develops, which leads to the development of speaking. Over 3000 languages and major dialects are spoken in the world. The huge variety of languages creates difficulties between different languages, but even in one language there can be many problems in understanding. Speaking can be looked in two major areas: interpersonal and public speaking. To communicate effectively we must not simply clean up our language, but learn to relate to people. To be an effective communicator, one must speak in a manner that is not offending to the receiver. Listening Successful listening means not just understanding the words or the information being communicated, but also understanding how the speaker feels about what they are communicating. Effective listening can: -create an environment where everyone feels safe; -save time;...
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