National Home Builders Quality Award

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THE NATIONAL HOME BUILDERS ASSOCIATION RESEARCH CENTER
NATIONAL HOUSING QUALITY AWARDS (NHQA)

CONTENTS
NHQ AWARDS

Purpose & Background
Award Criteria
Benefits of the Award
Past Winners
Conclusion

PURPOSE & BACKGROUND
The National Association of Home Builders (NAHB) is one of the largest trade organizations in the country. Founded in 1942, with its mission of enhancing the climate for housing and the building industry, NAHB has become a federation of more than 800 state and local associations. It is estimated that the builder members of the NAHB build approximately 80 percent of new homes constructed in the United States each year (Wikipedia, 2010). In 1964 the National Association of Home Builders Research Center (NAHBRC), was established as a fully-owned subsidiary of the National Association of Home Builders to serve as the quality arm of the housing industry. The primary mission of this organization is quality and over the past 46 years the NAHBRC has done just that. It is recognized as an established source for reliable, objective information and research on housing construction and development issues, while it continues to promote innovation in housing technology to improve the quality, durability, affordability, and environmental performance of homes and home building products. Through its various testing and certification programs, the Research Center seal is recognized internationally as a mark of product quality and an assurance of product performance (nahbrc.com). In an effort to cultivate quality within the home building industry and promote the industry’s best practices the National Housing Quality Award (NHQA) was established in 1992. This award represents the housing industry’s highest recognition for achievements in the area of quality management and operational excellence in the residential construction industry (nahbrc.com). The NHQ Award is modeled after the Malcolm Baldrige National Quality Award, which was established in 1987, by Congress to raise awareness of quality management and recognize U.S. companies that have implemented successful quality-management systems (Baldrige.com).The Award promotes awareness of performance excellence as an increasingly important element in competitiveness and information sharing of successful performance strategies and the benefits derived from using these strategies (Wikipedia). Recipients are selected based on achievement and improvement in seven areas, known as the Baldrige Criteria for Performance Excellence, which the NHQA has taken and used as the basis for their quality award forming the NHQA Criteria for Performance Excellence which has eight categories upon which entrants are judged. The National Housing Quality Award (NHQA) is open to all US homebuilders, remodelers and trade contractors and is administered by the NAHBRC in conjunction with Reed Business Information, publishers of Professional Builder Magazine. NHQ Award applications are reviewed by a panel of judges who are experts in both the housing industry and quality management, many of them being past NHQ awards winners. These judges then evaluate the importance of quality in the company’s construction, strategic planning, leadership and performance management, trade relationships, customer satisfaction, human resources and business results, which are the NHQA Criteria for Performance Excellence (nahbrc .com). The NHQ Award is presented annually at the Professional Builders Benchmark Conference. Award winners go on to be featured in Professional Builder Magazine articles that highlight the quality management practices as models for the housing industry. The award title is held for one year. AWARD CRITERIA

Patterned after the Malcolm Baldrige National Quality Award, the NHQ Award was designed to recognize residential construction companies for excellence in quality achievement and promote awareness of customer focused quality as an increasingly vital element of...
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