Narrative Report

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Narrative Report

Last September 3, 2010 I started my on-the-job-training program at The Medical City in Ortigas. I was assigned at the Admitting Department where all incoming patients are entertained and admitted. It is where the patients usually go whenever they need to transfer rooms. It is also where the incoming patients call if they need to reserve rooms for their admission. The Admitting Department also serves a call center for the entire hospital.

As a trainee or an intern, I also have lots of duties or responsibilities to do at my said department. Those duties or responsibilities are as follows: first, I handle incoming calls from patients, doctors, and other personnel from inside the hospital. My supervisor also assigned at their call center where I experienced answering calls from outside the hospital which is a difficult task to do because I have to know all the local numbers of the different departments of the hospital so that I can transfer the calls properly and that I will not get any complains. Second, is that my supervisor asked me to entertain patients who came in for the first time and I asked them to fill out a Patient Information Sheet so that they can be admitted properly. My third duty or responsibility is to file. My supervisor asked me to file and to arrange her filing cabinet alphabetically. I have experienced to file all the necessary information, confidential data, telephone bills, gasoline consumptions, etc. Fourth, is to encode the number of patients who are admitted on a certain unit at the hospital (i.e. ICU, Ward, and Telemetry Unit). Fifth, is to record the names of the patients on a logbook and after I recorded the names of the patients, I will go to the Billing Section to give them the logbook so that they will put it on their database. My sixth duty or responsibility is to compute the total number of barcodes used by patients on a certain unit for a whole month. It was a hard thing to do because I really...
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