narrative report

NARRATIVE REPORT Last Monday February 24, 2014 we had our Educational tour in relation to our subject Total Quality Management. This activity were participated by 4th year students of CITHM .The educational tour was plan for the student to be familiarize on how a company with certification works and manage. It’s a nice thing that our department allow us to go outside and experience such educational tour. It was 7:00 in the morning our departure in capitolio and Mrs. Kabaitan Dinglasan our professor joined us in our bus. On our way to our first destination we first pray, to thank God and to guide us on our trip. We have our tour guide from Harana Tours she made us lively and happy in our trip. She gave some facts about Batangas, history and information on our destination. She even tell a story when we passed the Mt. Makiling. Our first destination was Jollibee Commissary is located in Canlubang Laguna .Before we enter the establishment the guard checks our body temperature and he said the rules/regulation. Then we go inside and the staff oriented us what we will see and what are the things they did for their clients love and admire the Jollibee products. They played a video on how to processing of meat to have the patty on how to have the perfect circle of the patty made how the machine do it and what are the things did by the employee inside. The staffs are the one who put the ingredients in the container and the machine will do the rest of the processing. Then after that we are going to see their actual processing of the food. There was a window for us to saw the processing first is the processing of meat into patty. Then next we saw the sausage how it was processed. Then the pie line can produce as much as 157,000 pocket pies in a 20-hour operating day, and lastly the bread of the burger and sausage how the processing of it was done. The commissary has certification of ISO and HACCP. Jollibee Commissary System, ensuring the manufacture and distribution