Managing Complexity in the Face of Uncertainty
Robert K. Wysocki, Ph.D.
Upper Saddle River, NJ • Boston • Indianapolis • San Francisco New York • Toronto • Montreal • London • Munich • Paris • Madrid Capetown • Sydney • Tokyo • Singapore • Mexico City
he designations used by manufacturers and sellers to distinguish their products are trademarks. Where those designations appear in this book, and the publisher was aware mark claim, the designations have been printed with initial capital letters or in all capitals.
Editor-in-Chief Karen Gettman Acquisitions Editor Chris Guzikowski Development Editor Sheri Cain Managing Editor John Fuller Project Editor Anna Popick Copy Editor Steve Freedkin Indexer Jack Lewis Proofreader Linda Begley Editorial Assistant Raina Chrobak Cover Designer Chuti Prasertsith Compositor Molly Sharp
r and publisher have taken care in the preparation of this book, but make no expressed warranty of any kind and assume no responsibility for errors or omissions. No liability is or incidental or consequential damages in connection with or arising out of the use of the n or programs contained herein.
her offers excellent discounts on this book when ordered in quantity for bulk purchases sales, which may include electronic versions and/or custom covers and content particubusiness, training goals, marketing focus, and branding interests. For more information, tact:
orporate and Government Sales 82-3419 email@example.com
utside the United States please contact:
ational Sales firstname.lastname@example.org the Web: informit.com/aw
Congress Cataloging-in-Publication Data
Robert K. project framework : managing complexity in the face of uncertainty / Robert K.
m. ndex. -0-321-52561-1 (pbk. : alk. paper) 1. Project management. I. Title. 5W93 2010 —dc22 2009045216
© 2010 Pearson Education, Inc.
eserved. Printed in the United States of America. This publication is protected by copypermission must be obtained from the publisher prior to any prohibited reproduction, a retrieval system, or transmission in any form or by any means, electronic, mechanical, ing, recording, or likewise. For information regarding permissions, write to:
n Education, Inc. and Contracts Department ylston Street, Suite 900 , MA 02116 17) 671-3447
ed in the United States on recycled paper at RR Donnelley in Crawfordsville, Indiana. ng, January 2010
Preface Acknowledgments About the Author
Introduction The Contemporary Project Landscape Adaptive Project Framework Balance between Staff, Process, and Technology Characteristics of the Project Business Process Life Cycle Project Management Life Cycle Proﬁle of the Project Team Proﬁle of the Client Team Supporting Technology Project Management Is Organized Common Sense 1. What Business Situation Is Being Addressed by This Project? 2. What Do You Need to Do? 3. What Will You Do? 4. How Will You Do It? 5. How Will You Know You Did It? 6. How Well Did You Do? Project Management Is Organized Common Sense Why I Wrote This Book How This Book Is Structured
xv xvii xix
1 2 4 5 7 8 11 15 16 17 17 17 18 18 19 19 19 19 20 20 20 21
• v •
Case Studies Snacks Fifth Avenue: Kiosk Design Kamikazi Software Systems: Systems Development Project Management Process Design Pizza Delivered Quickly: Order Entry and Home Delivery Process Design Try & Buy Department Stores: Curriculum Design, Development, and Delivery Who Should Read This Book? Project and Program Managers Software Developers Product Developers Process Designers Business Analysts Process Improvement Professionals Research & Development Professionals Problem Solvers Putting It All Together
21 22 22 23 24 24 25 25 25 25 26 26 26 26 27
Chapter 1: Overview of the Adaptive Project Framework The Fundamentals of the Adaptive Project Framework Client or Customer? The APF Project Team First Look at APF Goal, Solution, Functions, and...