My Best Friend

Topics: Question, Open problem, Communication Pages: 4 (1656 words) Published: January 26, 2013
Skills used when communicating effectively


Skills used when communicating effectively
Effective communication involves a series of features to insure that communication is successful between both the service user and the care worker. Care workers need to give their full attention and insure they are able to send and receive messages to the service user. There are some skills that care workers need to learn about to insure that the way in which they communicate with the service users is effective and successful. There are various communication skills such as pace, clarity, reflection, paraphrasing, assertiveness etc. I will be explaining in detail four of the skills which care workers need to use when discussing something with service users. Open questions- Open questions in when the care workers askes the service user a question which requires a more detailed long answer from the service user this is perfect when the care worker needs to gain some insight on the service users thoughts and feelings. An example of an open question “What do you feel about our new Zumba dance classes in the care home?” Closed Questions- Closed questions are the complete opposite of open questions as the format of the question is to obtain short straight answers from the service user and doesn’t need much detail in the response. An example of a closed question is “Do you want a cup of water Marie, it’s quite warm outside today?” Tone- the tone in which the care workers talks to the service user may vary in the situation and topic of the conversation but is also a very crucial part of communication as it allows the service user to understand by how you say something if you are angry or being sarcastic etc. This is a very dangerous thing as sometimes can be read wrong and the service user might think that you meant it in a completely different way than what you intended. Empathy- To see the service users point of view and have...
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