Mt/302 Organizational Behavior

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FINAL PROJECT

Kathy Taylor

MT302/Organizational Behavior

March 3, 2012

Instructor Pam DeLotell

1. Think of a present/past work environment you have been on (or use and example from your course materials), and then assess organizational behavior practices you observed that fostered the effect of positive changes(s) within the organization. Cite relevant examples from your personal experience and utilize additional relevant examples from outside sources and/or the course materials to complete this question.

As stated by Robbins and Judge (2011), “organizational behavior is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness” (p. 9). It was the first time that I ever work in a hospital (1992), when I was pretty nervous I had never experience working with patient before and working for Johns Hopkins Hospital would play a very important role in my future. This was the number one hospital in the world with great medical benefits, educational benefits, and many opportunities and organizational behavior aspect is very important. When I was first hired there was a group leader in the department who was not very effective when she dispatching the work to us the (transporter), she lack communication skills and came off as arrogant. She was move to a late shift because she was creating a negative work environment and the other group leader from the late was brought on the earlier shift. This made every happy because this person had better people and communication skills, this was a much happier work environment. The only problem was that this person could not make a decision without asking the manager, for example if she needed to assign a worker to a specialty area she would need to consult the manager first. This is part of the group leader job to be able to place us in different areas the required a transporter. On the positive side she was able to open communication between employees and management, we were all able to communicate better and boost employee moral within the department.

My most recent job that I have with the organization is a (Patient Transport supervisor), for the last three years they have emphasis on organizational behavior. The training consists of leadership and how to keep employees engage to become effective workers. There are many classes once a month on how to interact with employees, customers, and co-workers. Therefore, this is a very positive effect for the organization and the leadership. We are in the business of patient care and we want to make a different and how we treat out employees, customer, and patients.

2. Demonstrate how theories of motivation from this course, if applied in an organization, could increase employee performance. Cite relevant examples form outside sources and /or your course materials to complete this question.

According to Robbins, and Judge (2011), “motivation is the processes that account for an individual’s intensity, direction, and persistence of effort toward attaining a goal” (p. 204). The theories of motivation that was covered could have a positive effect on employees if used correctly. I believed that the theory of self concordance, which considers how strongly peoples’ reasons for pursuing goals are consistent with their interests and cores, values (Robbins & Judges, 2011). I think the when people pursing their goals in life they are happier and effective in their work. To make this theory work for employees is to give recognition and praise for a job well done, employees like to feel that they means something to the organization. Employees like to achieve their goals and will become more happy and satisfied with their jobs. They will perform better and feel like they are apart of the organization. It would be a great idea if the...
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