You are working at a support desk for a company providing onsite and telephone support to customers with Microsoft® PowerPoint® questions. On this particular day, you are presented with the following three situations:
Situation 1: Susan, a pharmaceutical representative, must create a presentation about a new drug recently approved by the FDA. She wants to know the main functions of Microsoft® PowerPoint®. Susan’s gathered data includes graphs, videos, and statistics of the new drug.
I would explain to her that the some of the main functions of PowerPoint are charting, drawing, inserting multimedia, outling, and word processing to name a few. I would tell her that she could insert her videos of her research into her presentation. I would tell her that she could do this by clicking the insert tab and selecting the movie button and selecting movie from file. This will bring up a box where she can select the videos and advise her to select the file she wants to insert and select open. This will embed the video into the presentation. I would also explain to her the ways she can insert graphs into her presentation and that she can export the information from her Microsoft Excel spreadsheets if she wanted to. I would walk her through the steps to inserting a graph by telling her to click on the insert tab and select chart. Than I would advise her to select the graph that best fits her information and MS Excel will open which she can than insert the information manually or from an existing spreadsheet. I would explain to her that Microsoft PowerPoint is an excellent tool for presenting statistics and information to large groups and even creating handouts. I would ask her if she had any other questions and also refer her to the Microsoft website where she can view tutorials and view information at her own leisure.
You are working at a support desk for a company providing onsite and telephone support to customers with Microsoft® PowerPoint® questions. On this...
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