Mrs. Mariam
Methodology for the Implementation of Knowledge Management Systems
Ricardo Chalmeta and Reyes Grangel Grupo de Investigación en Integración y Re-Ingeniería de Sistemas (IRIS), Universitat Jaume I. 12071 Castelló. Spain. E-mail: {rchalmet, grangel}@uji.es
Managing knowledge means managing the processes of creation, development, distribution and utilisation of knowledge in order to improve organizational performance and increase competitive capacity. However, serious difficulties arise when attempts are made to implement knowledge management in enterprises. One of the reasons behind this situation is the lack of suitable methodologies for guiding the process of development and implementation of a knowledge management system (KMS), which is a computer system that allows the processes of creating, collecting, organising, accessing and using knowledge to be automated as far as possible. In this article we propose a methodology for directing the process of developing and implementing a knowledge management system in any type of organization. The methodology is organised in phases and outlines the activities to be performed, the techniques and supporting tools to be used, and the expected results for each phase. In addition, we show how the proposed methodology can be applied to the particular case of an enterprise.
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information and communication technologies open up numerous possibilities to improve knowledge management both within and among enterprises.
Introduction One of the novel ways for improving competitiveness and productivity in organizations is the implementation of knowledge management (KM), understood as meaning the capacity to create, collect, organize, access and use knowledge. This situation has arisen because
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company decisions and actions require a far greater amount of information and knowledge due to the more global and complex environments in which businesses currently have to operate; there is an increased demand for
Ricardo Chalmeta and Reyes Grangel Grupo de Investigación en Integración y Re-Ingeniería de Sistemas (IRIS), Universitat Jaume I. 12071 Castelló. Spain. E-mail: {rchalmet, grangel}@uji.es
Managing knowledge means managing the processes of creation, development, distribution and utilisation of knowledge in order to improve organizational performance and increase competitive capacity. However, serious difficulties arise when attempts are made to implement knowledge management in enterprises. One of the reasons behind this situation is the lack of suitable methodologies for guiding the process of development and implementation of a knowledge management system (KMS), which is a computer system that allows the processes of creating, collecting, organising, accessing and using knowledge to be automated as far as possible. In this article we propose a methodology for directing the process of developing and implementing a knowledge management system in any type of organization. The methodology is organised in phases and outlines the activities to be performed, the techniques and supporting tools to be used, and the expected results for each phase. In addition, we show how the proposed methodology can be applied to the particular case of an enterprise.
•
information and communication technologies open up numerous possibilities to improve knowledge management both within and among enterprises.
Introduction One of the novel ways for improving competitiveness and productivity in organizations is the implementation of knowledge management (KM), understood as meaning the capacity to create, collect, organize, access and use knowledge. This situation has arisen because
•
• •
company decisions and actions require a far greater amount of information and knowledge due to the more global and complex environments in which businesses currently have to operate; there is an increased demand for