Motivation and Leadership Case Study p.224-225
Motivation & Leadership
1.What makes Hot Topic so successful as a retailer? What makes them so popular with their employees? How can they keep their success going?
Hot Topic is successful as a retailer store because it is based on a passion for a concept. For Hot Topic music is a passion, and passion for the products and the inspiration behind them is what makes the company different. Also since the music inspires not only the products, but also the people they hire. One if the things the employees like is the working environment where they feel they can “fit in” and be appreciated. They all work in one big room and share space, with emphasis off hierarchy, promoting collaboration and open communication. The employees are supported with risk taking decisions. The way that they can keep their success going is by doing what are doing now. They talk to their employees and customers to learn in what direction they want Hot Topic to go. They programs they offer to their employees are great and the employees are able to benefits from.
2. How does the idea of no walls and no doors in the corporate headquarters encourage the culture Hot Topic is trying to perpetuate? Do you think you would like to work in such an atmosphere?
I think that the idea of no walls and no doors is a good idea. All the employees work in one big room and share, and speak about any issues, events, and anything that is related to the organization. I work in an open environment were we all are able to talk to each other and what I like about is that if we see that any of us are having problems with a client, we can help each other at all times.
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