Modular Kitchen in India
Veneta Misery - Customer Apathy
By: therightopp | Jan 22, 2011 11:55 AM
(Updated Mar 06, 2011 09:36 AM)
Let me start by introducing myself. I am a Director at a Fortune 50 company, based in Mumbai, part of the services industry, and I run a 1500 person, Rs. 400 crore business vertical. In my professional life, I see a lot of things that go wrong. So generally, I believe I have a lot more tolerance for lapses, human errors, or organisational faults than much of my peer group. Over the years, I have encountered various consumer issues, but by and large they get fixed in due course and I have never felt the need to really share bad experiences with anyone. But my god, the folks at CC India - the Veneta folks in India take the cake.
A few years ago, we were privileged to purchase a flat in a prime Bandra, Mumbai, neighborhood. We revamped the entire flat, exhausting our personal savings, into furnishing the flat to our specifications. A modular kitchen was a key decision and we made the rounds of Poggenpohl, Hacker, and Veneta. Had finalized on a lovely Hacker kitchen but in a stroke of illl luck, then decided to save a few lakhs and go with Veneta. And got started down the route of Veneta apathy and misery.
Purchase: Kitchen design process was ok. My spouse is extremely well versed in matters reference interiors so we were quite clear on what we wanted. Plus we had already gone through the process with the team at Hacker. So after a few iterations we settled on a kitchen design. Cost - approx Rs. 14 lakhs. They wanted most of the money upfront and everything before delivery. We agreed to most of their terms, wrote out these huge cheques, and agreed on the delivery period (3-4 months if i recall).
Post Purchase: Complete radio silence immediately after cheque encashment. The kitchen was coming from Italy as were told, so we didnt follow up either. Closer to the date of installation, we casually enquired on how our kitchen is doing. To our shock, we
By: therightopp | Jan 22, 2011 11:55 AM
(Updated Mar 06, 2011 09:36 AM)
Let me start by introducing myself. I am a Director at a Fortune 50 company, based in Mumbai, part of the services industry, and I run a 1500 person, Rs. 400 crore business vertical. In my professional life, I see a lot of things that go wrong. So generally, I believe I have a lot more tolerance for lapses, human errors, or organisational faults than much of my peer group. Over the years, I have encountered various consumer issues, but by and large they get fixed in due course and I have never felt the need to really share bad experiences with anyone. But my god, the folks at CC India - the Veneta folks in India take the cake.
A few years ago, we were privileged to purchase a flat in a prime Bandra, Mumbai, neighborhood. We revamped the entire flat, exhausting our personal savings, into furnishing the flat to our specifications. A modular kitchen was a key decision and we made the rounds of Poggenpohl, Hacker, and Veneta. Had finalized on a lovely Hacker kitchen but in a stroke of illl luck, then decided to save a few lakhs and go with Veneta. And got started down the route of Veneta apathy and misery.
Purchase: Kitchen design process was ok. My spouse is extremely well versed in matters reference interiors so we were quite clear on what we wanted. Plus we had already gone through the process with the team at Hacker. So after a few iterations we settled on a kitchen design. Cost - approx Rs. 14 lakhs. They wanted most of the money upfront and everything before delivery. We agreed to most of their terms, wrote out these huge cheques, and agreed on the delivery period (3-4 months if i recall).
Post Purchase: Complete radio silence immediately after cheque encashment. The kitchen was coming from Italy as were told, so we didnt follow up either. Closer to the date of installation, we casually enquired on how our kitchen is doing. To our shock, we