Mobile Phones

Only available on StudyMode
  • Download(s): 155
  • Published: February 17, 2013
Read full document
Text Preview
DEVELOPING MANAGERIAL SKILLS (NOTES)

Critical role of managerial skills

◆ What is management ?

a.) An act of getting people together (formation of a team) b.) Achieving desired goals and objectives
c.) Using the available resources efficiently and effectively

◆ Components of management :

a.) Planning
b.) Organizing
c.) Staffing
d.) Leading or directing
e.) Controlling

◆ Managerial Skills required to manage the ever-changing business or social environment, environment serve as the fixed points.

a.) Hardly any change observed in the effectiveness of managerial skill over several thousand years b.) Well documented evidence to prove their role in effectively managing human and organizational performance . c.) Confirmed improvement in interpersonal and organizational performance

“Management Skills”:

a.) Not restricted to an organization or work setting b.) Logical and rational approach towards problem solving and conflict management

Skills of effective Managers

◆ The management literature is filled with lists of attributes, behaviour, orientations, and strategies for successful performance :

◆ Pfeiffer's 7 key practices associated with managerial and organizational effectiveness:

1. Ensure employee security
2. Selectively hire people
3. Foster decentralisation
4. Share information

Quinn’s eight “seeds” of effective management and leadership:

1. Envision the productive community
2. First look within
3. Embrace the hypocritical self
4. Transcend fear
5. Embody a vision of common good
6. Disturb the system
7. Surrender to the emergent process
8. Entice through moral power

An international study of 6,052 managers from 22 countries:

The focus of the study was managerial attributes :

a.) Inspirational
b.) Self-sacrificial
c.) Integrity
d.) Diplomatic
e.) Malevolent
f.) Visionary
g.) Administrative
h.) Self-centered
i.) Status conscious
j.) Autocratic
k.) Modest
l.) Autonomous

Rigby (1998) Most popular management tools and techniques:

4,137 managers of North America, Europe and Asia:
The tools associated with organisational success were:

1. Strategic planning
2. Pay for performance
3. Strategic alliances
4. Customer satisfaction
5. Customer satisfaction measurement
6. Mission and vision statements
7. Benchmarking
8. Cycle time
9. Agile strategies
10. Self directed teams
11. Grapevine

Essential Management skills:

Skills of effective managers:

a.) Verbal communication
b.) Managing time and stress
c.) Managing individual decisions
d.) Recognizing, defining and solving problems
e.) Motivating and influencing others
f.) Delegating
g.) Setting goals and articulating a vision
h.) Self-Awareness
i.) Team Building
j.) Managing conflict

What are management skills ?

Management skills are :
1. Behavioural (not personality attributes)
2. Controllable
3. Developable
4. Interrelated and overlapping
5. Sometimes contradictory or paradoxical (not always all soft and not always hard driving)

A model of the essential Management skills

Personal:
• Developing self-Awareness
• Managing Stress
• Solving Problems creatively

Interpersonal:
• Managing stress
• Motivating employees
• Communicating supportively
• Gain power and influence...
tracking img