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COLLEGE OF BUSINESS AND ECONOMICS

ACADEMIC YEAR:2010-2011SEMESTER :2
COURSE TITLE: Office Organization & Management -II COURSE CODE :MGMT INSTRUCTOR: PRABHA DUDDLEY CREDIT HOURS :45

OBJECTIVE: TO HELP THE STUDENTS TO UNDERSTAND THE DETAILS OF OFFICE MANAGEMENT

Chapter 1.ADMINISTRATIVE ARRANGEMENT AND FACILITIES
1. Special features of office work
2. Centralization of office services
Centralization
Decentralization
Advantages and Disadvantages of Centralization
Advantages and Disadvantages of decentralization
3. Job sub division and specialization
4. Basic Patterns of Job sub division:
i) Serial plan
ii) Parallel Plan
5. Principal departments of modern office
6. Office supervisors
Functions of Supervisors
Responsibilities of a Supervisor:
7. Standardization and standards:
8. Control of office production:
9. Aid to Management Planning and Control:
10. Process of Production Control:
Problems in Production control:
Advantages of Production control:
11.Quality Control:
Methods of Quality Control

Chapter 2. OFFICE SUPERVISION
1. What is supervision
General principles of Supervisopn
Office Supervisor
2. Supervisor’s Committee- Objective
3. Levels of Supervisory Authority
4. Place of Supervisor in Office Organization
5.Role of Office Supervision
6. Qualification of Supervisor
7. Supervisory Training
Essentials of Supervisory Training
Methods of Training
8. Duties of Supervisor
9. Factors Essential for Effective Suopervisoun
10. Factors Essential iNHuman Relations
Chapter 3. WORK SIMPLIFICATION, MEASUREMENT AND STANDARDIZATION

A. Work Simplification
1. Objectives of Work Simplification
2. Advantages of Work Simplification

3. Organizing Work Simplification
4. Principles of Work Simplification
5. Steps in Work Simplification
B. Work Measurement
6.Objectives of Work Measurement
7. Importance of Work Measurement
8.Techniques of Work Measurement
C. Standards of Performance
.

Chapter 4. COST REDUCTION AND CONTROL
1. Areas of Cost Control in Office
2. Programmes and Techniques of Cost reduction and saving 3. Cost Control
4. Budgetary Control
5.Office Budget
6. Limitations of Budgetary Control
7. Principles of Budgeting\
8. Paper Work Simplification through Action Research
9. Supervisory Control
10. Organisation and Methods- Steps , Advantages, Limitations and Principles Chapter 5. MANAGEMENT OF OFFICE PERSONNEL
1. Functions of Personnel Management
2. Training of Office Staff
3. Methods and Types of Training
4. Salary Administration\
5. Job Evaluation
6. Merit Rating- Methods , Advantages and Limitations
Chapter 6. PERSONNEL RELATIONS IN OFFICE
1. Morale – Moral and Productivity,
Factors Determining Morale
Measures for Improving Morale
2. Incentives
3. Labour Turnover
4. Employee Welfare- Types
5. Office Unions
6. Handling Grievances-Steps and suggestion system

References:

1) N Kumar and R. Mittal Office Management
2) Arora, S.P, Office Organization and Management. Vices publishing house,Put Ltd.,India, Latest edition/
3) Quible, K., Administrative office management. Prentice Hall, New Jersey, 1992.

4)Ghosh, prasanta k. , Office management. 12th ed. Sultan chand and sons company Ltd, New Delhi, 2003

OFFICE ORGANISATION AND MANAGEMENT

Unit I
ADMINISTRATIVE ARRANGEMENT AND FACILITIES
Certain principles have to be followed in planning and setting up the administrative organisation of any office. They are discussed in detail in this chapter

Special features of office work
While analyzing the special problems involved in organizing office work. One should recognize the fact that compared to...
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