Mis in Banking

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University of Dhaka
Department of Management Information Systems

Course No: EMBA 517

Course Title: Fundamentals of Management Information Systems

Group Term Paper

Title: Systems Development With MIS Of A Service Organization: Bank

Submitted
By

NameID Number
Md. Imtiaj Alam60711-04-020
Tanvir Chowdhury60711-04-025
Tarik Hasan60711-04-038
Md. Wasiur Rahman60711-04-042

Submitted to

Professor DR. Md. Abdul Hannan Miah
B.Com.(Hons) M.Com. PGD. MIAT. FCMA. Ph.D

Department of Management Information Systems

University of Dhaka

Date of Submission: 11th May, 2007

Table of Contents

Chapter-І : Abstract1

Chapter-ІІ : Introduction2

Chapter-ІІІ : Review of the Literature5
CRM Model5
Different kind of Transaction process and Internet Banking System6
Implementation of modern Decision support system, Executive Support System and Knowledge work system8
New Concepts of Money and Credit/Debit Card system8
GDSS:8
Managing the business environment an external stakeholders9

Chapter-IV : Objective10

Chapter-V : Methodology11

Chapter-VI : Results and Discussion14
CASE 1: A Major Trading Bank15
Foreign Remittance through Exchange House18
Banks are now evolving Easy Pay Bill Payment20
SMS Banking22
Creates Reports for the stake holders like Government, Bangladesh Bank and different ministries27
MAJOR RECIPIENTS OF MIS REPORTS29

Chapter-VII : Conclusion31

List of Tables:
6.1: Name of the Exchange Companies and Banks……………………………………………….19 6.2: Number of reports produced by the organization along with the producer……………………............27 6.3: Major Recipients of MIS Reports…………………………………………………………….29 6.4: Overview of the Management System of an Organization……………………………….…..30

List of Figures:
5.1: A Model for Assessing the Impact of User Participation on System Success……………….13 6.1: A requested CRM model for an organization………………………………………………..14 6.2: Homepage of a particular bank: DBBL……………………………………………………...17 6.3: Figure showing sign in procedure of a particular bank: DBBL……………………………...18 6.4: Sample Payment history form………………………………………………………………..21 6.5: Mobile banking architecture…………………………………….……………………………22 6.6: Secure Network Architecture for mobile banking applications..…………………………….24 6.7: recommended placement of the SMS banking components in the banking infrastructure…..25 6.8: Sample SMS banking Procedure……………………………………………………………..26

Chapter-І: Abstract

With the continuous stream of information technology innovations banks are now changing their enterprise workflows, implementing their new business with the help of new technologies. Their Customer Relationship Management is now being enhanced by increasing users and client participation through online banking system as well as with the spontaneous use of DBMS system. They have increased their rate of transaction by adopting new concepts and technologies. Delivering of letter credit has now become easier by e-mailing system. New concepts of money by improving credit card and ATM has made more easier to get money’s worth and services which has also increased business activities. Banks are now creating their consortium partners (e.g. - reputed fashion houses, aristocratic restaurants, hardware showrooms etc.) to make the business more fruitful in a symbiosis process. Banks are now much more clarified and simplified in creating new accounts and delivering their cash payments. They have eliminated their unsatisfying jobs as well as the processes which were cryptic to their clients and customers. Now it also has become much easier to the central bank to evaluate the black money and white money. All of these operations are done with the help of MIS. MIS collects data from the events happening during the bank’s routine workflow by data ware housing and processes it to the meaningful...
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