UPS COMPETES GLOBALLY WITH INFORMATION TECHNOLOGY
What are the inputs, processing, and outputs of UPS’s package tracking system?
Inputs: The inputs of UPS’s package tracking system include package information picked up from “smart label”. The tracking system also include customer signature, pickup, delivery information by using hand held DIADs. The package tracking system also input the information about the current location (while en route) of the package and billing and customer clearance documentation.
Processing: The data is transmitted to the UPS central computer and is stored for retrieval. Data is reorganized so that it can be tracked by customers.
Outputs: The outputs include pickup and delivery times, location while en route, and package recipient. It also includes various reports, such as all packages for a specific account or a specific driver or route as well as summary reports for management.
What technologies are used by UPS? How are these technologies related to UPS’s business strategy?
Technologies used by the UPS include handheld computers (DIADs), barcode scanning systems, wireless communications networks and storage technology for the package delivery data. UPS’s customers can access the information they need from the company’s Website by using their own computers or wireless devices such as cell phones.
With such technology UPS has been able to fulfill its strategy which is “to provide the best service and lowest rates.” The technology used by UPS not only enables the customers to track his/her package through the UPS Web site but also enables the data to flow smoothly throughout the UPS network. Thus the technology enables UPS to become more competitive, efficient, and profitable business amidst the intense competition.
What problems do UPS’s information systems solve? What would happen if these systems were not available?
The information systems solve many problems such as problems regarding...