Mis Assignment
Table of Contents Introduction 2 Company Background 2 Operations, inputs and outputs of HMV 3 Business Processes of HMV 4 Structured Decision making 5 Semi-structured decision making 6 Unstructured decision making 6 Strategic radar plotting technique 8 Goal setting analysis and what if analysis 9 Forecasting and Trend Prediction 11 Data Analysis with SPSS 12 Descriptive statistics - Frequencies 12 Descriptive statistics - Descriptive 13 Descriptive statistics – Explore 14 Trend Prediction and Regression 16 References 18
Introduction
The purpose of this assignment is to examine a case study on a private or public company and suggest suitable improvements to the current Business Information Systems used for their business processes supporting the findings with data analysis. The organisation that has been chosen to be analysed is HMV, it is part of HMV Retail Ltd formerly known as HMV Group PLC.
Company Background
HMV specialises in the sale of home entertainment goods mainly music, DVD and computer videogames, currently they have also ventured into portable technology with the sales of headphones and tablets (HMV, 1921). HMV stands for His Master’s Voice and has a recognisable logo of a dog and a trumpet. Sir Edward Elgar opened the first HMV in 1921; the flagship store is on Oxford Street it mainly sold goods from HMV at the beginning of its inception (HMV, 1921). However by the late 1950’s – early 60’s with the advent of rock and roll and new recording formats HMV began expanding its operations to other major cities of the UK (HMV, 1921). To keep in tune with the times, HMV invested heavily in purchasing thousands of titles by different artists for each of their stores. HMV came out as the top dog in music retail as they were meeting the high consumer demands and the change in home entertainment.
HMV’s strategy to change its products based on changes in home entertainment continues to this day. It is one of UK’s
Introduction
The purpose of this assignment is to examine a case study on a private or public company and suggest suitable improvements to the current Business Information Systems used for their business processes supporting the findings with data analysis. The organisation that has been chosen to be analysed is HMV, it is part of HMV Retail Ltd formerly known as HMV Group PLC.
Company Background
HMV specialises in the sale of home entertainment goods mainly music, DVD and computer videogames, currently they have also ventured into portable technology with the sales of headphones and tablets (HMV, 1921). HMV stands for His Master’s Voice and has a recognisable logo of a dog and a trumpet. Sir Edward Elgar opened the first HMV in 1921; the flagship store is on Oxford Street it mainly sold goods from HMV at the beginning of its inception (HMV, 1921). However by the late 1950’s – early 60’s with the advent of rock and roll and new recording formats HMV began expanding its operations to other major cities of the UK (HMV, 1921). To keep in tune with the times, HMV invested heavily in purchasing thousands of titles by different artists for each of their stores. HMV came out as the top dog in music retail as they were meeting the high consumer demands and the change in home entertainment.
HMV’s strategy to change its products based on changes in home entertainment continues to this day. It is one of UK’s
References: BusinessDictionary (n.d.a) What is customer relationship? definition and meaning. [online] Available at: http://www.businessdictionary.com/definition/customer-relationship.html [Accessed: 14 May 2013]. BusinessDictionary (n.d.b) What is personnel management? definition and meaning. [online] Available at: http://www.businessdictionary.com/definition/personnel-management.html [Accessed: 14 May 2013]. BusinessDictionary (n.d.c) What is stock management? definition and meaning. [online] Available at: http://www.businessdictionary.com/definition/stock-management.html [Accessed: 14 May 2013]. BusinessDictionary (n.d.d) What is supply management? definition and meaning. [online] Available at: http://www.businessdictionary.com/definition/supply-management.html [Accessed: 14 May 2013]. HMV (1921) about hmv | hmv. [online] Available at: http://www.hmv.co.uk/about-hmv/ (Accessed: 9 May 2013). HMV (2013) HMV Group plc Annual report and accounts 2012. [online] Available at: http://www.hmvgroup.com/~/media/Files/H/HMV-Group/Annual%20Reports/hmv-ar2012.pdf [Accessed: 14 May 2013] Phelan, J. (2013) A tale of two retailers. [online] Available at: http://www.cobdencentre.org/2013/01/a-tale-of-two-retailers/ [Accessed: 9 May 2013].