Minit-Lube Case Analysis

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  • Topic: Supply chain management, Inventory, Supply chain
  • Pages : 3 (421 words )
  • Download(s) : 549
  • Published : April 28, 2011
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MINIT-LUBE, INC

1. What constitutes the mission of Minit-Lube?

The mission statement for Minit-Lube can be derived as followed: To provide the satisfaction guaranteed best quality service at the best rates without wasting time.

2. Define Minit-Lube’s operational strategy to reach a sustainable competitive advantage.

Minit-Lube operations strategy provides the organization advantage over its competitors in the following ways: - Services Design:

          Minit-Lube has a superior service design as it provides fast oil-change, interior cleaning and lubrications services to 3 cars at a time.

- Quality management:

          Quality exceeds normal standards as all employees are neatly dressed and fully trained from minit-lube school.

- Process:

          Efficient use of human resource enables fast service provision as three workers simultaneously

3. Develop and explain the 10 feasible OM decisions to improve Minit-Lube’s future operations. - Services Design:
Minit-Lube has a superior service design as it provides fast oil-change, interior cleaning and lubrications services to 3 cars at a time.

- Quality management:
Quality exceeds normal standards as all employees are neatly dressed and fully trained from minit-lube school in Salt Lake City.

- Process:
Efficient use of human resource enables fast service provision as three workers simultaneously.

- Location:
Facilities are usually located near residential areas.

- Layout Design:
The three bays are designed specifically for lubrication and vacuuming tasks to minimize wasted movement on the part of the employees and to contribute to the speedier service. Also, the bay replication introduces some redundancy that enhances the service availability and responsiveness, since it is unlikely that all of three bays will experience an outage or long delay at the same time....
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