Metrics Based Performance Monitoring Fundamentals Ric Bryant
Metrics-Based Performance
Monitoring
Ric Bryant, PE, CMRP
Fluor Corporation
Metrics-Based Performance Monitoring
How are you doing?
•
•
•
•
Where do we want to go?
Where are we now?
Where are we going? What direction?
How fast are we going?
1
Our Organization
Where do we want to go?
– What are our company’s business goals?
– Are they good goals?
Where are we now?
– Are we achieving our company’s business goals?
– How does the outside world affect us?
Where are we going? What direction?
– Are we progressing toward those goals?
– Are we better positioning ourselves to compete?
How fast are we going?
– Are we making adequate progress?
How do we get to where we want to go?
"Measurement is the first step that leads to control and eventually to improvement. If you can't measure something, you can't understand it. If you can't understand it, you can't control it. If you can't control it, you can't improve it."
- H. James Harrington
2
So, what are Metrics?
Metrics - a system of parameters or ways of quantitative and periodic assessment of a process that is to be measured, along with the procedures to carry out such measurement and the procedures for the interpretation of the assessment in the light of previous or comparable assessments.
- Wikipedia
Metrics - Model
METRICS SYSTEM
CORPORATE
RELIABILITY
PM/PdM
CMMS
PLANNING
MRO/PARTS
ENVIRONMENTAL
SAFETY
OPERATIONS
EQUIPMENT/PROCESSES
PRODUCT
3
Metrics - Purposes
1. Indicate performance on a comparative basis with company goals and industry statistics, and
2. Highlight areas for improvement
(weaknesses), and strengths, within the
O&M processes
Metrics (KPIs) indicate how well behaviors and processes are functioning, they DO NOT drive behavior or processes
Metrics – Benefits?
•
•
•
•
•
Communicate with Management
Motivate Stakeholders
Prove the Benefits
Diagnose Problems and Point to Solutions
Respond Appropriately to Change & Allocate
Resources
- Innovation Metrics – Tara Keithley
4
It is not
Monitoring
Ric Bryant, PE, CMRP
Fluor Corporation
Metrics-Based Performance Monitoring
How are you doing?
•
•
•
•
Where do we want to go?
Where are we now?
Where are we going? What direction?
How fast are we going?
1
Our Organization
Where do we want to go?
– What are our company’s business goals?
– Are they good goals?
Where are we now?
– Are we achieving our company’s business goals?
– How does the outside world affect us?
Where are we going? What direction?
– Are we progressing toward those goals?
– Are we better positioning ourselves to compete?
How fast are we going?
– Are we making adequate progress?
How do we get to where we want to go?
"Measurement is the first step that leads to control and eventually to improvement. If you can't measure something, you can't understand it. If you can't understand it, you can't control it. If you can't control it, you can't improve it."
- H. James Harrington
2
So, what are Metrics?
Metrics - a system of parameters or ways of quantitative and periodic assessment of a process that is to be measured, along with the procedures to carry out such measurement and the procedures for the interpretation of the assessment in the light of previous or comparable assessments.
- Wikipedia
Metrics - Model
METRICS SYSTEM
CORPORATE
RELIABILITY
PM/PdM
CMMS
PLANNING
MRO/PARTS
ENVIRONMENTAL
SAFETY
OPERATIONS
EQUIPMENT/PROCESSES
PRODUCT
3
Metrics - Purposes
1. Indicate performance on a comparative basis with company goals and industry statistics, and
2. Highlight areas for improvement
(weaknesses), and strengths, within the
O&M processes
Metrics (KPIs) indicate how well behaviors and processes are functioning, they DO NOT drive behavior or processes
Metrics – Benefits?
•
•
•
•
•
Communicate with Management
Motivate Stakeholders
Prove the Benefits
Diagnose Problems and Point to Solutions
Respond Appropriately to Change & Allocate
Resources
- Innovation Metrics – Tara Keithley
4
It is not