We use Microsoft Excel to come up with our estimates for the customers. Unlike other automotive shops in our area we do not calculate each estimate by hand. Most of our competitors do not take in account for rising prices or any kind of specialized work that has to be done on a vehicle. At our shop we feel that our pricing should reflect current parts and labor prices. We use a template and enter the parts that are needed into an excel file. The prices that are set by the suppliers automatically show up for the parts that are needed. We also use excel to input all of our customer information. If for some reason we need to pull up a customer’s information Microsoft excel makes it easy to do that. There are some downfalls to excel though. For example, Microsoft Excel only allows you to input so much information for a customer. Everything is printed through Microsoft Word therefore repetitive data entry takes place because all of the calculations are always done through excel.
We also use Microsoft Word in our shops. We use Word to write up all of our sales tickets after importing the prices from excel. We print these tickets and it has all the information on it for the customer. We can even email a copy of the sales tickets to the customers if they prefer it. This also makes it easy for the two shops to email information back and forth rather than having to call and then write everything down. Microsoft Word is also used to fill in vehicle information for the mechanics and a place for the mechanics to input everything they did for that job. Word has many different templates that you can choose from or you can... [continues]
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