Memo on Metal Whistle Problems

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To:CEO of Toy Company
From:Elementary Division Manger
CC:Executive Team
Date: 07/23/2011
Re:Discussion on the process of selecting decision alternatives for the whistle issue of the toy company, evaluating the advantages, disadvantages, legal, financial and ethical considerations involved in the various alternatives. The purpose of this memo is to outline three possible decision alternatives to address the problem of small lead traces to contents of metal whistles produced by a U.S toy company due for shipment to South America; by discussing the methods for the selection of decision alternatives, the advantages, disadvantages, ethical considerations, financial and legal prospective of the each decisions . The memo will further justify and analyze the impact of the recommended decision on customer relationship as well as demonstrate the role of ethics and social responsibility in choosing this decision. While important financial or strategic information is used in the decision-making process, business ethics has become an increasingly popular tool used in making decisions. Business ethics is commonly referred to as the professional judgment or ethical perspectives used by an individual or a company executive team in resolving moral or ethical problems in business. In resolving the problem of the lead-contaminated metal whistles, I will discuss three possible decision alternatives, methods of selection of the alternatives, pros and cons of the alternatives as well as potential legal, financial and ethical consideration involved in the selection. Ethical decisions-making can be difficult when it involves uncertainty, unknown outcomes, presents many alternatives, and raises interpersonal issues. However, over the years, people have developed techniques for dealing with these difficulties by introducing a logical five-step decision process technique. The first step involves establishing a context in which to address the problem effectively. To do this, we can organize a meeting of a diverse group of personnel from the different departments of the company, directly or indirectly involved with the whistle problem. And encourage participation by welcoming criticism, worries, and minority views about the problem. We can also choose different settings for meetings and avoid advocacy by being open to a balanced argument, and accommodating different opinions and values. The second step entails framing the problem properly. To affectively address the key issue on how to resolve this ethical dilemma, it is important to avoid evaluating past experiences or expectations that could cloud perceptions of the issue, for example, reflecting on the deliberations on the case of the Mattel Company. Other factors include pinpointing possible biases or other team members’ biases, seeking out the perspectives of other team members and approaching the issue from different angles. The third step is generating alternatives by being creative in thought process as we evaluate various ways of understanding the situation; Brainstorming with the team and jotting down possible pros and cons of the of each alternative; It can also be beneficial if the involvement of creative people could be considered to encompass people who tackle problems enthusiastically and are original, thereby igniting healthy debate which would eventually create an exhaustive list of possible alternatives nonetheless not too many to be considered overwhelming to evaluate or analyze. In generating alternatives for the contaminated metal whistle issue of the Toy Company, we will begin by gathering facts about the issue which include reports from quality control, production, repackaging, accounting and loss prevention department, interviewing various departmental personnel to assess their reaction to the crisis. Secondly, we will identify stakeholders, who are more likely to be affected by the different decision...
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