Medical Assistant Procedure Manual

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Medical Assistant Procedure Manual Project

Pamela Estep
ENGL205-1203A- Technical Writing and Speaking
Phase 5IP

Abstract

This procedure manual was designed to help the medical assistant if they would have a question or happen to need reassuring about a procedure. It is also to be used as a training tool for new staff and current staff. This manual will list both administrative and clinical duties that are to be performed by the medical assistant. This manual will also be updated as new duties come about or old duties are taken out. This will be your bible for your job here, and you are to follow this manual to keep down any confusion that can come with your job. But if you would still need a clarification on something that is not list in this manual please feel free to contact myself, and I will answer your question and then this question is a common one we will install it to the manual. As all ways we want you to have a pleasant time here with us so feel free to make any suggestion of ways to improve your job.

Master Table of Contents

Project Outline (phase 1)……………………………………………………………………… 3

Procedure Manual Proposal (phase 1)………………………………………………………… 5

Procedure Manual Outline (phase 1)…………………………………………………………. 6

Procedure Manual Brochure (phase 2)………………………………………………………. 7-8

Procedure Manual Checklist (phase 3)………………………………………………………. 9

Procedure Manual (phase 3)………………………………………………………………….10-29

Procedure Manual Quick Reference Guide (phase 4)………………………………………..

Procedure Manual Training Session (PowerPoint) (phase 5)…………………………………

Signature page ..........................................................................................................

Reference page ……………………………………………………………………..

Memo

Pamela Estep
ENGL205-1203A-03
Phase 1 DB2
Professor: Anderson
July 15, 2012

Doctor Markesberry,

As part of my most resent assessment you ask me to see why there was so much confusion between the medical assistants. You said you had some patients asking why when a different medical assistant takes care of them they do not do the same things as their regular medical assistant. After watching each of the medical assistant for one week and asking each of them different question about how they perform their job, they each gave me a different answer. After hearing this and what I seen I feel we are in need of a procedure manual. This manual will not let them know what is expected of them but how it is to be performed in this office. With this manual in return all of the medical assistant should perform the same no matter which doctor they are working for. This should also cut down on the confusion with the patients and put then at ease when the medical assistant they are used to taking care of them cannot be there that day. Not only will it comfort the patient it will also cut down on chance of mistakes being made that could hurt a patient or cost some a life.

With this proposal I feel it would be a great benefit for the medical assistant we have now and any new ones in the future. It would give a clear cut of their job definition and job expectation. That would also reduce our liability for mistakes by someone not know what to do or how to do it.

The procedure manual I am speaking about would be one that would cover both administrative and clinical duties. I would break each of these down into two sections with subsection in each sections. There would be an index foe quick access and each would also have a signature page which each medical assistant would have to sign and that would be put in their personal folders.

Once again let me state based on what I have seen and been told by each of the medical assistants I feel this is the only way to give them clear cut instructions on what is expected of each of them and how it is to be done.

Thank you,
Pamela Estep
Doctor Markesberry,
As stated in my...
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