A Narrative Essay in Medical Assistant
The first section of the following essay will explain the communication skills such as having a great attitude, being able to understand the patient and physician; and also how to relate what the doctor has diagnose to the patient will help me become a great medical assistant. The next section will explain why conflict resolution is important in my career field. The last section will describe a conflict and how I resolved it; and also how I would change the way I handled it.
The following communication skills are important in my career field. Having a great attitude is a plus as a medical assistant because this field is a customer service field, and when you make the clients feel welcomed, it makes their visit more pleasant regardless of what their there for. Being able to understand what the physician has ordered me to do is very important. If I don’t understand I would need to ask the doctor to go further in detail, ask someone else or even look for more information on it. In my career field, I have to be able to understand or try my best to understand what the patients are trying to tell me would help also. Sometimes people feel embarrassed or even scared to tell what is really wrong with them and in some cases some don’t know how to explain. It’s my job to look at body language and try and fill in the blanks if they are having difficulty with it. With that, being a good listener would be a good communication skill. You have to be able to listen to fully understand what is going on. Williams and Laungani (1990), describes that Adorian believes “that multidisciplinary teamwork has also led to better detection, treatment, follow-up and outcomes for a variety of patient conditions such as hypertension” (p.2). The same explanation applies to working in
teams as a medical assistant. Working in teams will help provide patients with knowing they are getting the right medication and not the wrong one or...
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