There are numerous ethical issues that a medical assistant may encounter in a daily office or hospital setting. It is unethical to have a conversation with a fellow coworker regarding a patient. The patient may overhear or worse they may be related to someone in the office. It is no one’s business as to why the patient had an appointment. Another unethical behavior that is unacceptable is foul language in front of the patients. They do not need to hear that kind of language under any circumstances. When a patient comes in to see you and smells of urine or alcohol, be courteous to the patient and do not judge the patient. This patient may not have the means to shower daily or they may be sick and are unaware of the odor. A good thing to remember when dealing with an ethical issue is always do the right thing at the right time and it will never become an issue. Medical Assistants need to put themselves into the shoes of the patient. They need to ask themselves, how would I want to be treated? How would I like to be recognized in the eyes of the health care worker? How would I want my family treated? In doing this little experiment on a daily basis they will come to realize that we all are human and need to be treated equally, no matter what the situation may be.
The general skills of a Medical Assistant consist of basic customer service. They must be able to communicate between the doctors and the patients. They need to do this within the legal and ethical boundaries. Document every conversation because if it is not documented then the conversation never happened. Educate the patient within the scope of practice. Let the patient know of community resources for future reference of patients’ needs. Operational functions are also a part of the daily duties of a Medical Assistant. Performing inventory of supplies and equipment so items can be replenished. Doing these functions will always help in maintaining the highest quality of care for the...
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