Measuring the Satisfaction of Student Housing Facilities

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  • Topic: Rooms, Dormitory, Student
  • Pages : 19 (6737 words )
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  • Published : October 14, 2011
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American J. of Engineering and Applied Sciences 4 (1): 52-60, 2011 ISSN 1941-7020 © 2010 Science Publications

Measuring Satisfaction with Student Housing Facilities
Nurul Ulyani Mohd Najib, Nor Aini Yusof and Zulkifli Osman School of Housing, Building and Planning, University Sains Malaysia, 11800 Pulau Pinang, Malaysia Abstract: Problem statement: In the past decade, resident satisfaction has been used as an important indicator in evaluating student housing quality and services. This study investigates the level of resident satisfaction with student housing facilities. In particular, it examines the level of student satisfaction with living accommodations at one of the leading universities in Malaysia. Approach: The residential satisfaction framework was based on post-occupancy evaluations and has been utilized in previous studies; we expand the framework to address physical and social variables. Face-to-face surveys were conducted with participants who were selected using a cluster sampling technique. Results: The results show a mean satisfaction level of 2.61, which indicates that students are generally satisfied with student housing facilities. This score was lower, however, than the results of previous studies. Conclusion: By assessing residential satisfaction among students, we hope to provide valuable feedback to housing administrators and facility managers of higher learning institutions, thus enabling them to improve their services and offer better housing facilities in the near future. Key words: On-campus housing, Closed Circuit Television (CCTV), residential satisfaction, student housing facilities, Post-Occupancy Evaluation (POE), laundry room, dormitory INTRODUCTION Assessing and quantifying satisfaction with daily life have recently both been topics of vibrant debate. An individual’s life satisfaction can be gauged on the basis of his or her job; self-esteem; relationships; basic physical needs such as food, shelter, clothes and belongings and other factors (Hofstede, 1984; Maslow, 1987; Lotfi et al, 2009). Numerous studies have examined various aspects of satisfaction, including residential satisfaction, customer satisfaction, job satisfaction and environmental satisfaction. Only a limited number of studies, however, have examined residential satisfaction among university students. Few studies explore the physical and social factors that influence residential satisfaction with student housing, for example, Foubert et al. (1998) in the United States and Khozaei et al. (2010) in Malaysia. Kaya and Erkip (2001) also evaluate student satisfaction, focusing on perceptions of room size and crowding in Turkey. In Saudi Arabia, Hassanain (2008) studies the degree of satisfaction in terms of both technical performance (i.e., thermal comfort) and functional performance (i.e., room layout and furniture quality) in sustainable student housing facilities. He uses his findings to develop a model for so-called Post-Occupancy Evaluation (POE). Meanwhile, Amole (2009a) investigates the characteristics of residence halls in Nigeria that correspond with high levels of residential satisfaction among students. Although the studies by Kaya and Erkip (2001) and Hassanain (2008) were conducted in developing countries, the locations are distinct with respect to the culture and climate found in developing countries in Southeast Asia. The recognize published study based on Southeast Asia, Dahlan et al. (2009) investigate perceptions of thermal comfort in Malaysian on-campus housing rooms. However, as with other studies, Dahlan et al. (2009) adopt a narrow focus on specific aspects of student housing satisfaction, namely, thermal comfort. More recently, Khozaei et al. (2010) scrutinize the correlation between students satisfaction and sense of attachment to that particular student housing. Most previous studies do not address a broad spectrum of satisfaction with student housing and thus, they are unable to provide meaningful...
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