By the late- 1990s fast-food chain McDonalds had enjoyed 40 years of exceptional performance. McDonald's brand mission is to be a customers' favorite place and way to eat. McDonald's worldwide operations are aligned around a global strategy called the Plan to Win, which center on an exceptional customer experience – People, Products, Place, Price and Promotion. They are committed to continuously improving theirs operations and enhancing customers' experience.
McDonalds place the customer experience at the core of all they do. McDonald’s customers are the reason for their existence. So, McDonalds’s demonstrate appreciation by providing them with high quality food and superior service in a clean, welcoming environment, at a great value. Their goal is quality, service, cleanliness and value for each and every customer, each and every time.
McDonalds are committed to people. They provide opportunity, nurture talent, develop leaders and reward achievement. They believe that a team of well-trained individuals with diverse backgrounds and experiences, working together in an environment that fosters respect and drives high levels of engagement, is essential to continued success. McDonald’s business model, depicted by three-legged stool of owner or operators, suppliers, and company employees, is foundation, and balancing the interests of all three groups is a key.
McDonalds operate their business ethically. Sound ethics is good business. At McDonald’s, they hold their selves and conduct the business to high standards of fairness, honesty, and integrity. McDonalds are individually accountable and collectively responsible. McDonalds give back to our communities. They take seriously the responsibilities that come with being a leader. McDonald’s help their customers build better communities, support Ronald McDonald House Charities, and leverage their size, scope and resources to help make the world a better place. McDonalds grow their business profitably. McDonald’s is a publicly traded company. As such, they work to provide sustained profitable growth for their shareholders. This requires a continuous focus on McDonald’s customers and the health of our system. McDonalds strive continually to improve. They are a learning organization that aims to anticipate and respond to changing customer, employee and system needs through constant evolution and innovation.
History of McDonalds
The McDonald's restaurant concept was introduced in San Bernardino, California by Dick and Mac McDonald of Manchester, New Hampshire. It was modified and expanded by their business partner, Ray Kroc, of Oak Park, Illinois, who later bought out the business interests of the McDonald brothers in the concept and went on to found McDonald's Corporation.
In October 1948, after the McDonald brothers realized that most of their profits came from selling hamburgers, they closed down their successful carhop drive-in to establish a streamlined system with a simple menu of just hamburgers, cheeseburgers, french fries, shakes, soft drinks, and apple pie. The carhops were eliminated to make McDonald's a self-serve operation. Mac and Dick McDonald had taken great care in setting up their kitchen like an assembly line to ensure maximum efficiency. The restaurant's name was again changed, this time to simply "McDonald's," and reopened its doors on December 12, 1948. In 1960, the McDonald's advertising campaign "Look for the Golden Arches" gave sales a big boost. Kroc believed that advertising was an investment that would in the end come back many times over and advertising has always played a key role in the development of the McDonald's Corporation. Indeed, McDonald's ads have been some of the most identifiable over the years. In 1962, McDonald's introduced its now world-famous Golden Arches logo. A year later, the company sold its billionth hamburger and introduced Ronald McDonald, a red-haired clown designed to appeal to children....
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