Stock Exchange Branch, Lahore.
Advisor: Mr. Khurram shahzad
Muhammad ajmal khan
F003-MBA-028 February 21, 2006
Dedication & Acknowledgements
I dedicate this internship report to my parents. Because of their prayers and encouragement I have been able to complete this report. Praise is to Allah, the most Gracious and Merciful, who blessed me with the knowledge and wisdom and enabled me to overcome this task. Heartiest gratitude to my parents without their continuous encouragement and love I could not have accomplished this task. I am very grateful to my advisor Mr. Khurram Shahzad and Mr. Fahad Hassan Incharge placement centre for their continuous help, support and time during the entire course of my internship. I am also very grateful to all the staff members at MCB Stock Exchange Branch, Lahore especially Mr. Zulfiqar Sani and Mr. Muhammad Jassem Butt for their guidance and encouragement.
MCB Bank Limited (Formerly Muslim Commercial Bank Limited) has a solid foundation of over 50 years in Pakistan, with a network of over 900 branches, over 750 of which are Automated Branches, over 222 MCB ATMs in 41 cities nationwide and a network of over 12 banks on the MNET ATM Switch. MCB's operations continued to be streamlined with focus on rationalization of expenses, re-alignment of back-end processing to increase productivity, enhancement of customer service standards, process efficiency and controls. The Bank has taken the lead in introducing the innovative concept of centralizing Trade Services in the country by providing centralized foreign trade services to branches with a view to improve efficiency, expertise and reduce delivery cost. During my internship in MCB I worked in Remittances, Advances, Foreign Exchange and Customer Service Office department and I successfully completed all the task/duties that were assigned to me. During the course of internship I learned about different functions performed by Remittances, Advances, Foreign Exchange and Customer Service Office department and bank as a whole. I also learned bank’s correspondence with their customers and within branches. I learned about documentation requirements and record keeping for different activities and processes, especially the documentation requirement for different kinds of financing facilities.
Table of Contents
Chapter 1 6
About the Organization 6
1. MCB in Brief 7 1.1. History 7 1.2. The Mission 8 1.3. The Business 8 2. Principles of Performance 9 2.1. Customer Focus 9 2.2. Quest for Quality 9 2.3. Employees Respect 9 2.4. Team Based Approach 9 2.5. Good Corporate Citizenship 10 3. Corporate Information 11 4. Management Committee 13 Chapter 2 14
Business Operations 14
1. Banking Sector Overview 15 2. MCB’s Performance Overview 16 3. Products and Services 17 3.1. Personal Banking 17
3.2. Corporate Banking 21 3.3. Online Services 22 3.4. Virtual Banking 24 3.5. Islamic Banking 25 4. MCB’s Competitive Strategies 26 Chapter 3 29
Learning As A Student 29
1. Duties & Accomplishments 30 Bibliography 39 Annexure 40
About the Organization
1. MCB in Brief 1.1. History
MCB Bank Limited (Formerly Muslim Commercial Bank Limited) has a solid foundation of over 50 years in Pakistan, with a network of over 900 branches, over 750 of which are Automated Branches, over 222 MCB ATMs in 41 cities nationwide and a network of over 12 banks on the MNET ATM Switch, which as a combination is considered to be the core competence of MCB. MCB has become the only bank to receive the Euromoney award for the fourth time in the last five years. MCB won the "Best Bank in Pakistan" in 2005, 2004, 2003, 2001, and in 2000 the "Best Domestic Bank in Pakistan" awards. In addition, MCB also has the distinction of winning the Asia Money 2005 & 2004 awards for being "The Best Domestic Commercial Bank in Pakistan". Ten years after privatization, MCB is now in a consolidation stage designed to lock in...