Mba-Management Process and Organisation Behaviour

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Write a note on the managerial roles and skills.[10]

Managerial Roles :
According to Minitzberg(1973), Managerial roles are as follows : 1. Informational roles
2. Decisional roles
3. Interpersonal roles

1.Informational roles:This involves the role of assimilating and disseminating information as and when required. Following are the main sub-role, which managers often perform: a. Monitor – collecting information from organizations, both from inside and outside of the organization. b.Disseminator – communicating information to organizational members c.Spokesperson - representing the organization to outsiders. 2.Decisional roles: It involves decision making. Again, this role canbe sub-divided in to the following: a.Entrepreneur- initiating new ideas to improve organizational performance b.Disturbance handlers – taking corrective action to cope with adverse situation c.Resource allocators – allocating human, phusical, and monetary resources d.Negotiator – negotiating with trade unions, or any other stakeholders 3.Inter personal roles :This role involves activities with people working in the organization. This is supportive role for informational and working in the organization. This is supportive role for informational and decisional roles. Interpersonal roles can be categorized under three sub-headings:

a. Figurehead – Ceremonial and symbolic role b. Leadership – leading organization in terms of recruiting, motivating etc. c. Liaison – liasoning with external bodies and public relations activities.

Management Skills :
Katsz (1974) has identified three essential management skills: technical, human, and conceptual.

Technical Skills: The ability is to apply specialized knowledge or expertise. All jobs require some specialized expertise, and many people develop their technical skills on the job....
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