Mb0038

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Spring / February 2012

Master of Business Administration- MBA Semester 1 MB0038 –Management Process and Organizational Behaviour - 4 Credits (Book ID: B1127) Assignment Set- 1 (60 Marks)

Note: Each Question carries 10 marks. Answer all the questions.

Q1. Q2. Q3. Q4. Q5. Q6.

State the characteristics of management. What are the 14 principles of management of Henri Fayol? Distinguish between internal and external forces of change. Define emotional intelligence. Explain Goleman’s model of emotional intelligence. Explain the different leadership styles as per Managerial – Leadership Grid Theory. Mr. Suresh Kumar is the VP- HR of a leading Financial services company. He is having a meeting with Ms. Rejani Chandran leading HR consultant. Mr. Suresh is concerned about creating an environment that helps in increasing the job satisfaction amongst employees. Assume that you are Ms. Rejani, the HR consultant. What suggestions you will give to Mr. Suresh, for creating an

environment that increases job satisfaction?

Spring / February 2012

Master of Business Administration- MBA Semester 1 MB0038 –Management Process and Organizational Behaviour - 4 Credits (Book ID:B1127) Assignment Set- 2 (60 Marks)

Note: Each Question carries 10 marks. Answer all the questions.

Q1. Q2. Q3. Q4. Q5. Q6.

Explain sensitivity training. Describe the bases of power. What are the hindrances that we face in perception? What are the consequences of conflict in organisations? Explain the four processes of Social Learning Theory. Ms.Chanchal Das Gupta is a recruitment specialist. For the post of QC Manager, she interviews three candidates. Given below are the physical characteristics of the candidates. Candidate Physical Characteristics

Mr.Ravi

Muscular, thick skin, rectangular shaped. Thin, delicate build, large brain, tall. Soft, round shaped, underdeveloped muscles.

Mr.Gineesh

Mr.Ramgopal

From the above descriptions, what personality traits can Ms....
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