Maxis

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A nnual R eport 31 Dec ember 2003

Maxis C ommunic ations B erhad

At Maxis, we believe tech
all that special,

contents
Overview
Corporate Information

2
3

Corporate Profile
Key Events and Milestones in 2003
Products and Services
Five-Year Group Financial Highlights
Five-Year Operating Performance Indicators
Awards and Recognition in 2003

4
6
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10
14

Board of Directors and Senior Management
Profile of Directors
Profile of Senior Management Team

16
20

Chairman’s Statement

24

Chief Executive Officer’s Review of Operations

28

Corporate Social Responsibility

37

Corporate Governance Disclosures - Statements
and Reports
Audit Committee Report
Statement on Corporate Governance
Statement on Internal Control
Statement on Directors’ Responsibility

39
45
56
61

Financial Statements

63

Analysis of Shareholdings
Size of Shareholdings
Distribution Table According to
Category of Shareholders
Directors’ Interests in Shares based on the
Register of Directors’ Shareholdings
List of 30 Largest Shareholders
Information on Substantial Shareholders

nology is not
is.

Other Information
List of Properties Held
Disclosure of Recurrent Related
Party Transactions
Additional Disclosures
Glossary
Share Performance
Contact Information and Maxis Centres
The Seventeenth (17th) Annual General Meeting
Notice of Annual General Meeting
Statement Accompanying the
Notice of Annual General Meeting
Form of Proxy

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158

overview

Overview
Maxis Communications Berhad ("the Company" or
"Maxis") and its subsidiaries ("the Group") is the
fastest growing telecommunications service
provider in Malaysia. The Group provides a wide
range of mobile, fixed line and international
network services to customers.

2

Our mobile services, the principal driver of the
Group’s business, are marketed under the maxis
brand for postpaid mobile services and Hotlink for
prepaid services. Both offer basic voice and data
services, as well as advanced mobile data services
on GPRS. Our fixed line network offers voice, data
and other specialised solutions to the enterprise
market like WLAN and VSAT. Our international
network provides international connectivity for our
mobile and fixed line services, as well as,
wholesale international services to others.
The Group aims to stay at the forefront of
innovations in communications. Currently, we are
on the threshold of rolling out 3G services, which
will further enhance the range and scope of our
operations and provide new opportunities
for growth.
Maxis, which started commercial operations in 1995,
was listed on Bursa Malaysia on 8 July 2002. The
Company is the fifth largest public company in
Malaysia with a market capitalisation of RM22
billion as at the date of this report. The Group had
also achieved recognition for its quality and
innovative communications solutions. In 2003,
Maxis was voted the best GSM carrier in Asia by
Telecom Asia and also rated No.1 by the Far
Eastern Economic Review for our high quality
services and products across all industries
in Malaysia.
As we forge ahead, we will continue to focus on
creating value for our customers and shareholders
whilst maintaining the highest standards of
professionalism and integrity.

Our Vision
To be the most preferred and
successful communications group
At Maxis, we believe in setting high goals
and standards. In our pursuit of excellence,
we remain focused on our key objectives:


To be the communications group every
customer prefers above all others



To be the organisation every employee
aspires to work for, where they can
maximise their full potential



To be the corporation every investor
seeks to invest in



To be the partner every company wants
to do business with



To be recognised domestically and
internationally by everyone,...
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