Mauritius - the Scope of Ict

Topics: Outsourcing, Quality of service, French language Pages: 21 (6500 words) Published: February 9, 2013

Mauritius is a small beautiful island in the Indian Ocean, which locates 800 kilometers east of Madagascar and some 2000 kilometers off the southeast African coast. Mauritius had been served as a colony of Dutch, French and British for long. The Dutch rule started in the late sixteenth century. They named the island Mauritius after prince Maurice Van Nassau, Governor of Holland and introduced sugar cane and domestic animals in the country. The Dutch abandoned the island in 1710, and France took possession. Renamed Isle de France, Mauritius was a strategically important location in the colonial drive for dominance and used as a base for the French to attack British ships. The British captured the island in 1810 and gave it back its name Mauritius. After slavery was abolished under the British rule in 1835, Indian immigrants began arriving to work in the sugar cane fields. A small group of Chinese traders followed later. Mauritius obtained independence on 12 March 1968 and became a republic in 1992. The Republic of Mauritius consists of four islands namely Mauritius (the largest at 1’865 square kilometers), Rodrigues (104 square kilometers), the Agalega Islands (70 square kilometers), and the Cargados Carajos Shoals (1.3 square kilometers). The country is divided into municipalities and villages. It has five municipal councils in the urban areas and 126 village councils in the rural areas.

The economy of Mauritius was mainly dependent on sugar and textiles. Sugarcane is grown on about 90% of the cultivated land area and accounts for 25% of export earnings. In the last few decades, Mauritius had undergone through massive developments in both its economical and social arena. From a monocrop economy, depending mainly on sugar, it diversified its economic activities into, textile and apparel industry, tourism and financial services during this period. But the island-nation's new vision is to become a regional IT or 'dotcom hub' and kick start its flagging economy, hit hard by fierce international competition and the removal of preferential access to European markets for sugar and textiles. The government has identified the potential and scope of their country in the IT outsourcing business and has set frontline priority for this sector in the economy of the nation.

2. Environmental appraisal analysis and evaluation of IT Outsourcing for Mauritius.

Mauritius as a new entrant in the IT outsourcing industry, has to ensure that its micro and macro-environments are supporting to its optimum for the development of industry in the country. The PLEEST and SWOT analysis will help to understand the country’s potential to become an active player in the world IT outsourcing industry by 2010.

2.1 PLEEST analysis

This analysis takes into consideration the political, economical, legal, socio-cultural, technological and environmental factors that affect the operation of the industry in the country. To create a better market for the IT out sourcing activities, these factors should be supportive to the industry and encouraging for future developments.

Political: Mauritius is a republic where elections are held on a democratic style. The present MLP (Mauritian Labour Party) government led by Prime Minister Navin Chandra Ramgoolam has strong majority in the parliament. The Ramgoolam government is taking keen attention in continuing the efforts of their predecessors to make their country an outsourcing hub. The previous government has initiated strong commitment to develop the ICT industry. Three Ministerial task forces have been set up to look into the establishment of a Cyber City, the implementation of the e-Education and the e-Government projects. The government had already secured a line of credit of US$100 million from the Government of India for the implementation of these projects. Setting up of Ebene Cyber City fits in with this strong Government commitment. Economical: Mauritius has a strong economy...
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