Math of Extraordinary

3 Most Important Aspects
Positive Leadership C-4 Positive Communication
• There is a positive correlation between high performing organizations and the use of positive communication within that organization o Justification
 From the study presented in the article, the single most important factor in predicting organizational performance was the ratio of positive statements to negative statements.
 In the predictive studies of successful marriages by Gottman, the best predictor of the sustainability and quality of a marital relationship was the ratio of positive communication to negative communication.
 Another study by Fredrickson and Losada found that people who experience more positive emotions than negative emotions tend to flourish in mental health and individual performance.
Conversationally Speaking for Communication Class
• Open-ended questions in a conversation show to your partners that you are interested in what they have to say and that you want to know more o Justification
 An open-ended question is like an essay question in that it promotes a response that is more than just a word or two.
 These questions allow conversations to keep going and achieve greater interest and detail.
 Open-ended questions such as “What is the best way to wash a car?” will elicit a response that is consistently of greater length (compared to a closed-ended question) because it actively encourages speaking freely.

• Active listening helps solve the problem of not having anything to say o Justification
 If you are frequently tongue-tied, it is likely that you are trying to pay attention to two conversations at once: the one you are having with the other person, and the one you are having with yourself.
 Active listening frequently leads people to expand upon their comments without making others feel that you are being critical of their thoughts and feelings.
 This technique allows the other person to feel comfortable and to self-disclose more