Master of E Government

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Hee Joon Song

Disclaimer The designations employed and the presentation of material throughout this publication do not imply the expression of any opinion whatsoever on the part of UNESCO concerning the legal status of any country, territory, city or area, or of its authorities or concerning the delimitation of its frontiers or boundaries. The author is responsible for the choice and the presentation of the facts contained in this book and for the opinions expressed therein, which are not necessarily those of UNESCO and do no commit the Organisation. ISBN 92-9223-083-2 © UNESCO 2006 Published by Communication and Information (CI) in Asia United Nations Educational, Scientific and Cultural Organisation UNESCO Bangkok 920 Sukhumvit Rd., Prakanong Bangkok 10110, Thailand Printed in India Design and Production: Silverline Communications Email: silverlinecom2003@yahoo.com

E-Government in Developing Countries
Lessons Learned from Republic of Korea

Hee Joon Song

Contents
q q

FOREWORD...............................................................................................................................7 PREFACE....................................................................................................................................9

PART I. INTRODUCTION Chapter 1. q Mega-trends and E-governance..........................................................................................10 Chapter 2. q Conceptual Overview...........................................................................................................12 Chapter 3. q E-government Action Plan..................................................................................................20 PART II. PRE-IMPLEMENTATION Chapter 4. q Leadership and Awareness ..................................................................................................22 Chapter 5. q Institution Building..............................................................................................................26 Chapter 6. q Environmental Analysis........................................................................................................30 Chapter 7. q Benchmarking.....................................................................................................................32 Part III. IMPLEMENTATION Chapter 8. q Vision and Goals.................................................................................................................34 Chapter 9. q Roadmap and Milestones....................................................................................................40 Chapter 10. q Strategy Setup....................................................................................................................44 Chapter 11. q Managing Critical Factors ...................................................................................................50 Chapter 12. q System Development...........................................................................................................66 PART IV. POST-IMPLEMENTATION Chapter 13. q Monitoring and Evaluation..................................................................................................70 Chapter 14. q Operation and Maintenance................................................................................................78 Chapter 15. q Utilization Management......................................................................................................82 List of Tables..................................................................................................................................84 List of Figures................................................................................................................................85 List of Boxes..................................................................................................................................85...
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