Revised September 19, 2012 to correct tables on page 32
On the cover: Nature and its resources are critical to our business. Lake Tahoe, one of the world’s most pristine crystal blue alpine lakes, is just 15 minutes from The Ritz-Carlton®, Lake Tahoe (California), a LEED® Silver certified hotel (shown here).
Executive Letter About This Report Determining Materiality Stakeholders Areas of Stakeholder Collaboration The Way We Do Business Our Company Our Business Model Global Growth Governance Ethics MARPAC Disbursements 1 2 2 2 3 6 7 7 8 10 10 11 Marriott Business Values Workforce Global Diversity and Inclusion Human Rights Guest Satisfaction Marriott Economic Hotel Development Marriott and Society Shelter and Food/Poverty Alleviation Vitality of Children Readiness for Hotel Careers 12 13 18 21 22 23 24 26 27 28 Marriott and the Environment Energy/Water/Waste/Carbon Supply Chain Green Buildings 30 32 37 40
Educating and Inspiring Associates and Guests 41 Innovative Conservation Initiatives Awards and Recognition GRI Report Parameters GRI Content Index 43 45 46 47
To Our Stakeholders
We are investing in sustainable development and innovative conservation initiatives, such as the following, that will provide long-term solutions to critical social and environmental issues. z In 2011, we announced our plan to open our first hotel in
Port-au-Prince, Haiti, an area devastated by the 2010 earthquake. The tireless fundraising and volunteerism of our associates, hundreds with family connections in Haiti, inspired us personally to consider ways to help tourism return to the country. The hotel is scheduled to open in 2014, creating jobs and much-needed hotel and meeting space as Haiti recovers. z 2011 marked the three-year anniversary of our $2 million
commitment to the Juma Sustainable Development Reserve in the state of Amazonas, Brazil, to protect 1.4 million acres of rainforest. Today, nearly 95 percent of the Juma rainforest remains intact. As Marriott International expands our global portfolio, we are creating a world of opportunity for our associates, customers, owners and franchisees, business alliances and communities. At the same time, our business model remains grounded in a set of core values: put people first, pursue excellence, embrace change, act with integrity and serve our world. We’ve seen some big changes at Marriott® recently, including our new appointments — with Arne being named president and CEO and Bill becoming executive chairman; the reorganization of our lodging group into a continental structure that drives better operating results and growth; and the spin-off of our timeshare business resulting in two strong companies with solid core businesses. Throughout these changes, we have remained steadfast in our focus on sustainability innovation and action that fuel the way we conduct business and how we approach our responsibility to the planet and society. This report discloses the progress we’ve made toward our sustainability goals over the past two years. And it highlights how we are teaming up with diverse stakeholders — suppliers, governments, nongovernmental organizations, universities and even our competitors — to find long-term solutions to some of society’s most critical challenges. z In southwestern China’s Sichuan Province, we’re helping
protect the source of fresh water for more than 2 billion people by investing $500,000 over two years in our Nobility of Nature program in partnership with Conservation International. The initiative promotes sustainable jobs — such as beekeeping and honey production — to lessen the impact on the water supply. Nobility of Nature honey is currently being sold in nearly all Marriott hotels throughout China, with a portion of the proceeds going back to support the program. We believe our long-time commitment to a sustainable business sets us apart and our global reach gives us a unique opportunity to...