Visual Merchandising is the way or art of displaying goods and products in a manner that is appealing to the eyes of the customer. It sets the context of the merchandise in an aesthetically pleasing fashion, presenting them in a way that would attract the attention and convert the window shoppers into prospects and ultimately buyers of the product. A creative and talented retailer can use visual merchandising to breathe in new life into his store products. Passion for design and creativity are essential and the key to be a good visual merchandiser. A perfect design process and the ability to create ideas that are different are required. Awareness of happenings in fashion world is needed so as to keep up-to-date with the dynamics of the market constantly to ensure whatever merchandise displayed make a good comeback to attract shoppers.
Keyword: visual merchandising, window displays, signs, interior displays, cosmetic promotions.
Visual Merchandising has been gaining more importance and attention from retailer of late as part of the emerging marketing industry. Research shows most of the people who went to shopping centre did not have an idea of what to buy or which shop to go, most of them get attracted by the display inside or outside the retailer. "Seventy percent of consumers in-store purchases are unplanned, which means they came to the store to buy something else," says Greg Smith, director of communications for the Chicago-based Point Of Purchase Advertising Institute (POPAI). The main goal of display is to showcase the products within the overall display area to attract customers to give in three to five seconds of their attention to the window display. The retailer visual message should be conveyed to the customer in that short period of time. It should not be like an unsuccessful TV advertisement, where the product is forgotten altogether and only the concept of the commercial remains in the mind of the viewer. The arrangement of window display should go with the product and should not suppress them to make it discernible to the eye. According to Dolan and Thomas G (2012), It's important to realize that no matter how much advertising you do on a particular product or brand, most shoppers can be swayed by the in-store display. It is why nowadays it had become a popular trend among retailer to apply visual merchandising in their stores and retailer outlet.
2. Consumer Emotion and Affective Response
Emotion is the core factors in affective perspective. It affects an individual’s luminal and subconscious level, and serves as the internal motivator that attracts us to the things that makes us feel good or positively associate with our minds (Williamson, 2002). Individuals tend to focus on information selectively, which is consistent with one’s mood state and later, recall the information that is mood-consistent (Mattila and Wirtz, 2000). Mood-based evaluations are common in individual judgment of products or services (Schwarz, 1997). Russell and Geraldine (1980) assumed that affect is an individual’s internal state comprising of both pleasure and arousal.
3. Visual Merchandising and Consumption
Visual merchandising enhances the attractiveness of a store and its perceived image from the viewpoint of customers. A positive mood serves as a contextual cue for evaluating the perceived quality, image of a product and store, and purchase intention (Bakamitsos, 2000). The impact of a pleasant store atmosphere is also positively related to customer satisfaction (Spies et al., 1997). Atmospheric stimuli which please the actual and emotional needs of consumers enhance the degree of consumer participation in a store, leading to favourable purchasing behaviours (Wright et al., 2006). In general, the store exterior and interior are the two major areas covered in Visual Merchandising and a variety...