Topics: Management, Marketing, Business model Pages: 20 (6916 words) Published: April 27, 2013
MODULE NAME: Management Information System


1. Cover Page Page 1

2. Table of contentPage 2

3. Question 1 Page 3 – 6

4. Question 2Page 6 – 9

5. Question 3Page 10 - 13

6. Question 4 Page 13 – 18

7. Question 5 Page 18 – 21

8. Question 6 Page 21 - 23

Bibliography Page 24 -25

Question 1:
Describe the information systems at Discovery Health

In today’s business world the availability of technology has enabled businesses to offer a variety of services which has made Information Technology a vital part of today’s business. Information System contains an input, processing, feedback and output, it is a combination of people, hardware, software, communication devices, network and data resources that processes data into useful information for specific activities that support organisation operations, management and decision making. With today’s sophisticated hardware, software and communications technologies, it often is difficult to classify a system as belonging uniquely to one of the four information system types; These types being Transaction Processing Systems(TPS), Management Information System(MIS), Decision Support Systems(DSS), Executive Support Systems (ESS), Discovery is no exception to this as it exhibits many traits of each of the information system types. 1.1Transaction Processing Systems(TPS):

A transaction processing system (TPS) is an information system that captures and processes data generated during an organization’s day-to-day operations. This system is used on the operational level of an organisation and it includes various data and information from all departments that is needed across the organisation to make it successful. In the health insurance industry it is vital to incorporate a TPS within your organisation to assist with storing confidential client information, upload and store new applications, claims transactions, payment transactions and authorization transactions. As evident in the case, Discovery has websites such as Discovery Link, Lifestyle Portal, Member Zone, Employer Zone and eNtermediary zone, which assist with many day to day operations. 1.2 Management Information System (MIS):

A management information system (MIS) serves the management level of an organisation and is an information system that generates accurate, timely and organized information so managers can make decisions, solve problems, supervise activities, and track progress. MIS is generated out of the internal information gathered by the TPS, in terms of Discovery or any health insurance organisation, it helps management make accurate client claim decisions, to shortlist potential insurance applicants and to eliminate health risk assessment because all the relevant information would be present.

In the system illustrated by this diagram, three TPS supply summarized transaction data to the MIS reporting system at the end of the time period. Managers gain access to the organizational data through the MIS, which provides them with the appropriate reports. Source: Laudon and Laudon 1.3 Decision Support Systems(DSS):

A decision support system (DSS) is an information system designed to help managers reach formative decisions. A DSS uses internal data and external data to help managers make various decisions. At Discovery a DSS or Clinical decision support system (CDSS) could assist  physicians and other health professionals with decision making tasks, as determining diagnosis of patient data and also assist in setting market competitive premium prices and insurance products.

This DSS operates on a powerful PC. It is used daily by managers who must develop bids on shipping contracts.

1.4 Executive Support Systems (ESS):
A Executive Support System (ESS) is an information system intended to facilitate and support the information and decision-making needs of senior...
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