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Customer Satisfaction of Different Mobile Operator Among Students In Dhaka

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Customer satisfaction of different mobile Operators

Internship Report “Internship Report on customer Satisfaction of different mobile operator among students in Dhaka”

Submitted to Husain Salilul Akareem Jr. Lecturer BRAC Business School BRAC University

Submitted by, Munmun Jamil I.D.-07304019 BRAC Business School BRAC University. Submitted on, 14 August, 2011

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Customer satisfaction of different mobile Operators

August 15, 2011 To, Husain Salilul Akareem Jr.Lecturer Brac Business School Brac University 66 Mohakhali, C/A Subject: Submission of Report on „Customer satisfaction of different mobile operator among students‟. Sir, With due respect, I am submitting my Internship Report on the topic titled “Customer satisfaction of different mobile operator among students‟” as a partial fulfillment of my BBA Program. It‟s my pleasure to inform you that I have already finished my internship in a reputed organization, Grameenphone Company Ltd in commercial division( marketing research). It was undoubtedly an interesting opportunity for me to work on this assigned topic to enhance my knowledge in the practical field. I would like to give you thank for giving me the opportunity to do the study. This report explores current situation and future potential of “customer satisfaction of mobile operator”. This internship report has been prepared based on the practical experiences obtained from survey and secondary research. Please find the internship report attached here with. Therefore, I sincerely hope that you will appreciate my effort and I will be grateful if my report is accepted for the appropriate purpose. With Appreciation, Munmun Jamil ID: 07304019

………………………….. Signature

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Customer satisfaction of different mobile Operators

Acknowledgement

All praise to Allah, the almighty, and the merciful. Without his blessing and endorsement this report would not have been accomplished. I would like to acknowledge and convey my heartfelt gratitude to the following persons. Without their close and continuous guidance the completion of this report would not be possible: 1. First of all, my instructor Husain Salilul Akareem, who gave me the opportunity to prepare this report to enhance my knowledge. He encouraged me a lot and spared his valuable time to check my draft copies. 2. I am also indebted to thank Shakil Hasan Chowdhury, Head of marketing research of Grameenphone. Despite of his busy schedule, he provided appropriate guidelines and supports where needed. 3. We would like to convey my heartiest gratitude to my team member of marketing research hose scholars and organizations whose articles and publications has helped me a great deal in successfully completing this paper. 4. My family members and friends, they supported me in the crucial time and encouraged me to prepare this report. 5. Last but not the least, I would like to give thank all the respondents who participated in the survey and helped me to complete my report with honesty.

Finally, I would like to say adding some words that I have prepared this report from secondary information and survey. I am ready to accept all unwilling errors and omission that are extremely belong to me.

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Customer satisfaction of different mobile Operators

Executive Summery

The introduction of the telecommunication industry has been pretty late in Bangladesh compared to that of the neighboring countries. The mobile telecommunication service has been doubling on an annual basis over the last two or three years. At present there are six mobile phone operators in the country with- Grameen phone, Robi, Teletalk, Banglalink, Airtel and City cell. They are offering different new package and offers avalue added services to satisfy the customers‟ demands. So there is huge competition among these operators. This research objective is to find out the customers satisfaction level of...
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