Mandatory Questions and Answers

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Mandatory Units Questions and Answers
Outline the guidelines, procedures and codes of practice relevant to personal work? (1.1.1) Follow a set routine so you don’t make any mistakes. Confidentiality. Explain the purpose of planning work, and being accountable to others for own work? (1.1.2) Throughout the day I will always find out what job is the most important for me to do first and do my other work afterwards. Any delay in the important jobs could impact on someone else’s work e.g. (Every hour we have to go online and collect VBS’s for the drivers otherwise they cannot get on the docks to empty or load their container which delays them from their next job meaning it impacts on their work.) Explain the purpose and benefits of agreeing realistic targets for work? (1.1.3, 1.1.4) It gives a good working practice and gives you something to aim for. Describe types of problems that may occur during work and how would you seek assistance in resolving problem? (1.1.8, 1.1.9) Part of my job is dealing with POD’s and it is important that I chase for outstanding ones otherwise we cannot prove the delivery of container was made which could delay payment or some other issues like insurance claims. Explain the purpose and benefits of recognising and learning from mistakes? (1.1.10) One of the mistakes I have done could have lost the company money but luckily it didn’t. The way I have learnt from this is because I wasn’t very careful but now I take more precautions e.g. checking twice when sending out invoices so I don’t send it to the wrong person. Explain the purpose and benefits of agreeing and setting high standards for own work? (1.2.1, 2.1.1) The benefits for setting high standards for your own work means that it is always done to the best of your ability. Describe ways of setting high standards for work? (1.2.2)

* Making goals and sticking to them.
* Writing a list of what needs to be done.
* Aiming to do certain things by a certain time/day.

Explain the purpose and benefits of taking on new challenges if they arise? (1.2.3) It means I get to learn more about the company and interact with everyday tasks; I will be more involved and have a lot more options. Accounts, POD’s and traffic sheets are some examples of what I would do which also gives me more option in the future. Explain the purpose and benefits of adapting to change? (1.2.4) Sometimes change can make things more efficient and easier to complete tasks. Explain the purpose and benefits of treating others with honesty, respect and consideration and what types of behaviour show this and what ones don’t? (1.2.5, 1.2.7) Good behaviour

* Friendly
* Considerate
* Confident
Bad behaviour
* Being unmotivated
* Refusing to do work
* Being cold towards other employees

Explain why behaviour in the workplace is important? (1.2.6) Being friendly to others makes it a comfortable and relaxing atmosphere to work in meaning there are no uncomfortable and awkward moments so you can enjoy being at work. Explain the purpose and benefits of encouraging and accepting feedback from others? (2.1.2) Shows you where your good and bad flaws are and what you can improve on. Explain how learning and development can improve own work, benefit organisations and identify career options? (2.1.3) It can improve your own knowledge and make you understand your job role better. Describe possible career progression routes and development opportunities? (2.1.4, 2.1.5) I could possibly work in a bank or something with accounting as an option which would be a potentially good career or I could stay in this area of work.

Describe what is meant by diversity and why it should be valued? (3.1.1) Diversity refers to the fact that we are all different. Diversity should be appreciated and valued because nobody is the same as anyone else. Describe how to treat other people in a way that is sensitive to their needs? (3.1.2) You should be kind and be caring towards...
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