Mr. Keyes obviously is a big fan of the quantitative approach. How might principles of scientific management be useful to blockbuster?
As Mr. Keyes is for sure a big fan of the quantitative approach. The principles of quantitative management for Blockbuster would be that they put the right person at the job and this would be for example Mr. Keyes. Because in the case the story of 7-Eleven was given and over there he used the correct management tools. Means choose the better person for the single task. Blockbuster even needs to develop their workers compared to their competitors and ask them self the questions such as: which service are the competitors giving? Why are they better off? What is the reason behind it? And Blockbuster needs to think 2 steps ahead than their competitors. Another benefit for Blockbuster would be if they divide the work throughout the management team and the workers to be more classified. Blockbuster should use a lot of scientifically tools such as treat the workers economically good in terms of salary and they should check their work as well. For blockbuster the principles of scientific management would be really useful.
How might knowledge of organizational behavior help the company’s frontline store supervisor manage their employees? Would Mr. Keyes and other top managers need to understand OB? Why or Why not?
As we know that Organizational behavior is the field of study that researches the actions of the people at work, means what are thay doing ,so by knowing this you know your employees’ behavior and thus you know how you have to deal with each of them so you also know how to manage them better. Yes they would, because it is very useful to know about your employees and specially their behavior, because the success of a company starts by the people in the company.