Managing Information System: Case Study of Dell

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KCB ID: 4748 UoW ID: 0811867059438

University of Wales
Prifysgol Cymru

MBA Managing Information Systems Lecturer: Mr. Cilliers Diedericks Student ID: 4748 Words : 3295

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KCB ID: 4748 UoW ID: 0811867059438

“The ultimate goal of any Management Information System (MIS) is optimization” (Jackson D. Ford 1987). An integrated MIS should achieve optimization by performing the following three main functions for the organisation that it is applied into: 1. Provide information across various departments 2. Facilitate decision making at the three tiers of management 3. Serve as efficient means for managing business processes Organisations can either provide “service” or “manufactured goods” as their product or more commonly a combination of both. For this essay you are required to look at the application of integrated MIS in a “service” based or a “manufacturing” based organisation and critically evaluate how this has helped them to improve their performance in the context of the three main functions defined for an integrated MIS above.

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KCB ID: 4748 UoW ID: 0811867059438

Table of Contents
Introduction……………………………………………………..……...........................................4

The IT Productivity Paradox……………………………..……............................................5

Key Systems Applications and their interrelationship……………..…....................…6

Unified Manageability Architecture – an integrated MIS in Dell….......………...….7

Dell’s integrated MIS providing information across various departments while facilitating decision making at the three tiers of management...........................9

Dell’s integrated MIS serving as an efficient means for managing business processes.....................................................................................…………...………12

Conclusion – Challenges & Recommendations…………………………………………..….14

Indexes............................................………………………………………………………..……..16

References.........................................................................................................18

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KCB ID: 4748 UoW ID: 0811867059438

Introduction
Organisational decision making has become more complex because of the ever-changing external environment. Globalisation forces like technology, political & legal, social & cultural, economical, ecological and many others all seen to be constantly changing while affecting businesses and changing the way business is done referred to as the Behavioural Theories. Companies need to develop a sustainable competitive advantage by focusing on a core capability. The latest business trend is outsourcing (Doh, 2005; Mol et al, 2005) which can only be successful if there is a strong relationship management (Tompkins et al., 2006). Managing relationships within, in between organisations and most importantly across the supply chain members across different borders can largely be enhanced through the use of IT (Wang et al., 2006). Dell has been chosen for this assignment to show how successful the implementation of IT has been in its worldwide operations, through its exceptional virtual and integrated value chain consisting of its customers, supplier, distributors, business partners etc. (Figure 1). Figure 1: A virtually integrated value chain e.g. Dell (Source: Laudon & Laudon, 2006)

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KCB ID: 4748 UoW ID: 0811867059438

A brief overview on Dell can be seen in Index 1.This assignment sheds some light on how the application of an integrated MIS in Dell has brought optimization and consequently how it has helped the company to improve its performance by providing information across various departments, facilitate decision making at the three tiers of management and how it has served as an efficient means for managing business processes. An important characteristics of IS integration is the degree to which organisations can share databases through the coordination of activities. During that process, different business...
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